SAPOL Call Centre Consultant (Pool)

About the Role

Join the South Australia Police Call Centre team where every call impacts the safety and welfare of the community. As the initial contact point for Emergency Triple Zero (000), Police Assistance Line (131 444), and Crime Stoppers SA, the role demands composure, clarity, and empathy during critical situations. Consultants provide vital reassurance and guidance, handling urgent calls with professionalism and care.

Key Responsibilities

Call Centre Consultants must exercise sound judgment and work independently when managing non-emergency, complex, and emergency (000) calls. They apply broad knowledge of SAPOL’s functions and policies while respecting cultural and social diversity, ensuring community needs are met effectively and respectfully.

Candidate Profile

• Confident in making decisions and giving clear verbal instructions.
• Adept at extracting and identifying important information rapidly.
• Excellent communication skills tailored to diverse audiences.
• Proven teamwork and strong organisational capabilities.
• Community-focused, solutions-oriented, and grounded in integrity and respect.
• Comfortable and proficient with multiple software systems and multitasking across screens.
• Ability to remain calm and resilient in high-pressure scenarios.

Benefits and Conditions

• Flexible, preference-based rostering supporting work-life balance with 24/7 shift variety.
• Opportunities available for casual, term, or permanent employment.
• Active wellbeing support including on-site gym facilities and Fitness Passport access.
• A workplace promoting diversity, inclusion, and equal opportunity.
• Paid comprehensive training program.
• Salary packaging and career advancement opportunities within the South Australian Public Sector.
• Shift patterns include weekends, public holidays, and possible overtime.

Special Requirements

• Applicants must have current Australian work eligibility and will undergo criminal history screening.
• Training consists of a five-week full-time paid program followed by consolidation shifts.
• Successful completion may lead to casual or term contracts with potential for ongoing employment.

Equal Opportunity and Flexibility Statement

South Australia Police values diversity and welcomes applications from First Nations peoples and people with disabilities. Flexible working arrangements, including part-time options, are encouraged to accommodate applicants' needs. Reasonable adjustments in the recruitment and workplace processes can be provided upon request.

Application Process

Applicants must submit their applications online, including a CV, cover letter addressing selection criteria, and two referees (one recent supervisor). The recruitment process details, FAQs, and application guidelines are provided upon application.

Important Dates

Applications close by 5:00 PM on 5th February 2027.