Sales Support Executive

Overview

We are hiring a dynamic Sales Support Executive to enhance customer engagement throughout the sales cycle. This role involves providing timely responses to client inquiries, preparing detailed quotations, processing orders efficiently, and coordinating internally to ensure seamless product delivery and customer satisfaction.

Key Responsibilities

• Respond promptly to customer queries via phone, email, WhatsApp, and CRM platforms.
• Understand and analyze customer needs to recommend appropriate products.
• Generate and dispatch quotations tailored to customer requirements.
• Conduct follow-ups on quotes to convert prospects into confirmed sales.
• Accurately process orders and liaise with the operations team for smooth handling.
• Collaborate with warehouse, procurement, and logistics units to ensure on-time shipments.
• Maintain updated records of customer interactions, quotations, and order statuses in the CRM.
• Address and resolve issues related to orders, pricing, availability, and delivery schedules.
• Develop and nurture strong relationships with existing customers.
• Support the sales team in meeting monthly sales goals.
• Coordinate with vendors and internal departments to monitor product availability.
• Keep precise customer records and generate daily reports on activities.
• Ensure exceptional customer satisfaction by delivering prompt and professional assistance.

Skills & Qualifications

• Excellent verbal and written communication skills in English, Kannada, and Hindi.
• Strong customer engagement and relationship management capabilities.
• Effective negotiation and persistent follow-up skills.
• Proficiency in MS Excel, Word, and Outlook.
• Basic familiarity with CRM software systems.
• Ability to handle multiple tasks efficiently in a fast-paced work environment.
• Robust problem-solving skills and effective team coordination.

Preferred candidates should hold a Bachelor's degree in Commerce, Business Administration, or related fields, with over one year of experience in Customer Support, Sales Coordination, Inside Sales, or B2B Sales Support. Prior exposure to the electrical, industrial, or e-commerce sectors is advantageous.

Performance Metrics

• Response time to customer inquiries.
• Speed of quotation preparation.
• Conversion rates from quotation to order.
• Accuracy in processing orders.
• Customer satisfaction levels (CSAT).
• Completion rate of follow-ups.
• Data integrity within the CRM.
• Repeat business from customers.