Sales Supervisor | Al-Futtaim Automotive - BYD

Role overview

The Sales Supervisor will oversee daily showroom sales activity and guide the sales team to achieve targets for unit sales, finance and insurance penetration, and trade-in performance. This position involves direct support on deals, active coaching, and hands-on supervision to improve conversion, strengthen pipeline management, and ensure a high standard of customer experience in the showroom.

The role is central to keeping sales operations organized, ensuring process compliance, and helping the team deliver strong results in revenue growth, customer satisfaction, and overall showroom productivity.

Key responsibilities

• Run daily sales activity through team briefings, target review, and action planning aligned to monthly goals.
• Assign walk-in customers, digital leads, and key accounts according to workload, performance, and closing ability.
• Coach Sales Executives on product knowledge, selling techniques, customer interaction, and handling objections.
• Track individual and team output to ensure targets and dealership standards are met.
• Enforce discipline in showroom processes, attendance, and daily operating routines.
• Assist Sales Executives with difficult, high-value, or sensitive negotiations.
• Authorize discounts, F&I proposals, and trade-in valuations within approved authority limits.
• Use second-facing support on undecided customers to improve closing rates.
• Structure deals to protect profitability while keeping the customer experience positive.
• Monitor lead response speed, pipeline quality, and conversion trends across the team.
• Ensure complete lead capture, accurate CRM/DMS data entry, and regular system updates.
• Spot underperformance early and apply corrective coaching and action plans.
• Keep visibility on bookings, test drives, and pending deals to maintain a steady sales flow.
• Maintain showroom presentation, vehicle display, and demo fleet readiness to brand standards.
• Resolve customer escalations quickly to support NPS/CSV performance.
• Work closely with Handover, F&I, and Aftersales teams to create a smooth customer journey.
• Encourage a customer-first mindset within the sales team.
• Prepare daily, weekly, and monthly performance reports for the Sales Manager on activity, results, and pipeline status.
• Ensure deals follow OEM, regulatory, and internal documentation rules, including KYC and financing requirements.
• Keep deal files, customer records, and sales documents audit-ready.
• Support adherence to company policy, brand standards, and regulatory obligations.

Requirements

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3–6 years of automotive retail sales experience in a franchised dealership.
• 1–2 years of experience in a senior sales, team lead, or supervisory position.
• A proven history of strong personal sales results before stepping into leadership.
• Experience managing showroom operations and coaching teams in high-volume environments.
• Strong working knowledge of CRM and Dealer Management Systems for tracking, pipeline control, and reporting.
• Solid Microsoft Office skills, especially Excel.
• Understanding of F&I products, financing structures, and trade-in valuation.
• Ability to interpret sales performance data and implement improvement actions.
• Valid Saudi Arabia driving license.

About the employer

Al-Futtaim Group is a long-established, privately held business that has grown into one of the region’s most diversified companies, with operations across automotive, financial services, real estate, retail, and healthcare. With more than 35,000 employees across over 20 countries, the group works with many leading global brands and is guided by values of respect, excellence, collaboration, and integrity.

Within its automotive division, Al-Futtaim Automotive operates across 10 countries in the Middle East, Asia, and Africa, covering distribution, manufacturing, leasing, and aftersales. The business represents well-known automotive brands and is focused on customer-centric mobility solutions, innovation, and high-quality service.

Additional information

Job requisition ID: 177937.