Sales Operations Lead - Google Store, APAC

About the Role

This position is part of Google's Platforms and Devices team, which focuses on advancing software platforms and Google-branded hardware products like Pixel, Nest, and Google One. The Devices and Services Business unit drives P&L results and manages partnerships with carriers, retailers, and distributors while leading direct-to-consumer sales through the Google Store. As Sales Operations Lead, you will collaborate with cross-functional internal teams and external retail and carrier partners to optimize business performance across key APAC markets.

Key Responsibilities

• Lead sales operations for Google Store hardware business across APAC, specifically handling Pixel phones, ecosystem products, wearables, Home, and Health devices.
• Manage business growth in major APAC countries including Japan, India, Australia, Taiwan, and Singapore by steering forecasting, promotions, and sales pipeline activities.
• Conduct detailed funnel and elasticity analyses to uncover growth chances and address business challenges independently without depending on external data analysts.
• Oversee e-commerce sales operations for Google hardware including new product launches, product lifecycle management, and stewardship of commercial performance metrics.
• Implement and manage sales workflows that prioritize the GStore channel for customer acquisition and retention aligned with commercial objectives.

Candidate Profile

• Bachelor’s degree or equivalent practical experience required.
• Proven background in e-commerce sales operations, commercial retail operations, demand forecasting, or pipeline management.
• Skilled in quantitative and funnel data analysis, elasticity studies using SQL and spreadsheet tools.
• Experience managing product lifecycles, launching promotions, or retail product rollouts.

Desirable Attributes

• Demonstrated ability to consistently achieve business outcomes despite obstacles.
• Insight into APAC e-commerce trends and cultural context.
• Strong communication and presentation skills with the ability to work collaboratively within complex matrix organizations.
• Technical aptitude to interpret data insights and transform them into actionable business solutions.
• Excellent problem-solving, project management skills, and meticulous attention to detail.

Additional Information

Applicants must have existing legal entitlement to work in Singapore without requiring visa sponsorship from Google. This is a full-time onsite role based in Singapore. Google is an equal opportunity employer encouraging diversity and inclusion across all races, genders, identities, and backgrounds. Reasonable accommodations are available upon request for candidates with disabilities.