Sales Officer / Retail Banking Executive

About Derby Group of Companies

Derby Group of Companies is an expanding business conglomerate operating in the UAE since 1995. The group caters to a broad client base across more than eight diverse business sectors. Under the leadership of industry expert Ashok Kalyanpur, and supported by a skilled and innovative team, Derby Group emphasizes delivering customized, top-tier solutions and fostering long-lasting trusted partnerships. Its portfolio includes multiple ventures such as Derby Marketing, Derby Debt Collections, Pact Employment Services, The Maid Company, Derby DSA, The Concierge Services, Dial A Driver, Sales Outsourcing, and Derby Verify, offering rich opportunities for professional growth.

Role Overview

The Sales Officer / Retail Banking Executive role is a full-time, on-site position located in Abu Dhabi. The role is centered on promoting and selling retail banking products and services. Key responsibilities include identifying potential clients, engaging them effectively, assessing their financial needs, and recommending appropriate banking solutions. The position requires managing customer inquiries, maintaining precise sales records, coordinating internally for onboarding, and ensuring compliance with documentation standards. Additionally, the role is tasked with nurturing long-term customer relationships, supporting channel partners, and participating in sales campaigns and marketing initiatives.

Qualifications and Requirements

• Demonstrated strong customer service skills emphasizing trust-building and professional handling of client inquiries to provide a positive retail banking experience.
• Proficient in lead generation, client prospecting, qualification of opportunities, and systematic follow-up to ensure conversion.
• Excellent verbal and written communication skills capable of clearly presenting banking products, negotiating deal terms, and interacting with a diverse clientele.
• Familiarity with sales operations including pipeline management, proper documentation, reporting duties, and strict adherence to banking compliance procedures.
• Experience working with external channel partners to assist in product distribution and collaborative sales activities.
• Preferably possesses prior retail banking or financial services sales experience in customer-facing roles.
• Foundational knowledge of banking products such as accounts, cards, loans, and retail services tailored to the UAE market context.
• Ability to work on-site in Abu Dhabi, handle performance pressure to meet targets, and collaborate effectively with team members and management.
• Minimum educational qualification is a high school diploma; a bachelor’s degree in business, finance, marketing, or related disciplines is advantageous.
• Proficiency in English is required while knowledge of Arabic or other regional languages is considered beneficial.