Sales Manager - Direct Sales at Aditya Birla Capital, Indore

Overview

Join Aditya Birla Capital as a Sales Manager to lead direct sales operations in Indore, Madhya Pradesh. You will collaborate closely with the Assistant Sales Manager (ASM) to strategize and execute sales plans aimed at achieving ambitious targets while adapting to competitive market dynamics and local trends.

Core Responsibilities

• Conduct regular market analysis to identify competitive offerings and guide your team on opportunities and challenges.
• Monitor and drive target achievement through proactive sales efforts including personal outreach and prospecting.
• Clearly communicate sales goals, role expectations, and product USPs to enhance salesforce effectiveness.
• Implement promotional schemes balancing sales growth with profitability and cost control.
• Generate and share periodic MIS reports covering key metrics such as disbursements, profitability, NPAs, and market expansion with ASM and team.
• Lead customer acquisition initiatives by identifying growth areas and actively engaging to close critical and complex transactions ensuring customer satisfaction.
• Manage customer complaints with timely intervention and escalate when necessary to maintain strong customer relationships.
• Oversee business processes throughout the customer lifecycle including sourcing, approval, servicing, and collections for operational efficiency.
• Facilitate coordination with various distribution channels and interact with senior stakeholders for smooth operational flow.
• Promote process improvement and faster turnaround times by collaborating across risk, operations, and governance functions.
• Drive and support cross-selling strategies for ABFSG products through communication, training, and client interaction.
• Mentor and develop team members by recommending relevant technical and behavioral training, and support their ongoing growth.
• Coordinate with internal departments to ensure target alignment and seamless operations.
• Collaborate with risk, operations, and sales governance teams to enforce compliance and risk management protocols.
• Educate your team on early alert processes to minimize NPAs and ensure accurate MIS reporting related to credit quality trends.

Additional Information

This role requires hands-on leadership and a strategic mindset to drive sales performance, customer satisfaction, operational efficiency, team development, risk adherence, and cross-functional coordination within Aditya Birla Capital’s direct sales vertical.