Sales Host / Member Consultant - Everlast Gyms

About Everlast Gyms

Everlast Gyms is dedicated to transforming conversations into gym memberships and crafting memorable experiences that motivate members to keep returning. Our team’s passion, energy, and dedication are vital to creating an engaging environment that supports members' fitness journeys.

Role Overview

As a Sales Host, you will be crucial in expanding our membership base by providing outstanding customer experiences, promoting membership sales, and helping with member retention. Your interactions with prospects and members alike will be opportunities to positively impact their fitness goals and introduce them to our services.

Key Responsibilities

• Deliver exceptional customer experiences that convert guests into committed members.
• Drive sales of memberships, renewals, upgrades, and additional services.
• Conduct customized tours of the club tailored to individual fitness objectives.
• Apply effective questioning, build rapport, and manage objections confidently.
• Follow up on leads and inquiries promptly to maximize membership sign-ups.
• Develop strong relationships with members to boost engagement and retention.
• Assist in achieving club sales and retention targets.
• Maintain a welcoming and professional atmosphere for all members and visitors.
• Address member questions and issues efficiently with professionalism.
• Promote club products, services, and fitness solutions actively.
• Support club initiatives, events, and member engagement programs.
• Represent the Everlast Gyms brand with enthusiasm and professionalism.
• Assist with daily club operations including opening and closing duties as a key holder.
• Uphold high standards of cleanliness, presentation, and safety throughout the gym.
• Support gym floor standards and member areas, assisting with operational tasks like gym resets.
• Effectively use membership and CRM systems to manage enquiries and member data.
• Collaborate with club teams to reach overall business objectives.
• Participate in national campaigns, challenges, and company initiatives.
• Contribute positively to the club’s culture and take ownership of personal performance and development.

Candidate Profile

• A passion for fitness, excellent customer service, and sales.
• Exceptional communication and skill in building relationships.
• Confident, positive, and outgoing personality.
• Motivated by targets and driven to achieve sales results.
• Strong organizational and administrative abilities.
• Ability to work both independently and collaboratively as part of a team.
• Flexible with work hours, including availability on weekends and Bank Holidays.

Preferred Experience

• Background in sales, hospitality, retail, leisure, or customer service.
• Experience working with sales or performance objectives.
• Understanding of membership sales and customer retention strategies.
• Familiarity with sales, booking, or membership management systems.

Benefits and Culture

• Complimentary membership to Everlast Gyms.
• 20% discount across all Frasers Group brands for colleagues.
• Eligibility for the Everlast Gyms Monthly Champions recognition program.
• Opportunities to provide Personal Training sessions outside scheduled hours.
• Access to training and development opportunities aimed at career advancement.
• Chance to gain experience delivering Group Training classes.
• Engagement in a high-performance culture that rewards ambition and success.

Additional Information

Everlast Gyms is a part of the Frasers Group, a leading retail and fitness company in the UK. We are committed to fostering exceptional fitness experiences while investing in our employees to help build fulfilling careers in fitness, sales, and club management. Whether you are starting out or have sales experience, this role offers a dynamic, customer-focused environment with clear pathways for progression.

We value candidates who embody our core principles:

• Think Without Limits: Embrace challenges, seize opportunities, and pursue continuous improvement.
• Own It and Back Yourself: Take responsibility, deliver results, and positively impact others each day.
• Be Relevant: Create meaningful experiences for our members, colleagues, and communities.