Sales Executive/Sales Advisor – Luxury Watches

Role Overview

This role focuses on boosting sales and delivering exceptional customer service within the luxury watch retail sector. The Sales Advisor utilizes thorough product expertise, strong interpersonal skills, and an active approach to meet sales goals and improve client satisfaction.

Main Duties

• Provide highly personalized and excellent customer experiences, fostering lasting client relationships.
• Engage actively with customers to understand their preferences and recommend appropriate luxury watch options.
• Meet and surpass individual and collective sales objectives.
• Maintain comprehensive knowledge about watch brands, product details, features, and current market trends.
• Help with visual merchandising and ensure the store presentation meets quality standards.
• Manage customer inquiries, complaints, and post-sale services with professionalism.
• Assist in coaching and guiding junior sales team members as needed.
• Keep accurate documentation of sales activities and reports.

Required Qualifications and Skills

• Demonstrated experience in luxury retail, particularly in watches or jewelry.
• Strong skills in sales and negotiation with a focus on achieving targets.
• Excellent communication and interpersonal abilities.
• A proactive, enthusiastic attitude combined with resilience and optimism.
• Availability to work flexible schedules including weekends and holidays.

Preferred Qualities

• A genuine passion for luxury watches and representing premium brands.
• Good problem-solving and decision-making skills.
• Ability to excel in a dynamic, customer-centric environment.