Sales Executive - Key Account Manager (Walk-in)

Role Overview

We are seeking a Sales Executive to efficiently manage seller accounts for the Flipkart platform through multiple channels including calls, chats, and emails. The role focuses on timely issue resolution and maintaining high customer satisfaction levels.

Key Responsibilities

• Handle and maintain seller accounts using calls, chats, and email correspondence within the Flipkart process.
• Resolve seller concerns professionally to ensure satisfaction.
• Address and manage account-related issues diligently.
• Keep detailed and accurate records of calls and case updates, complying with quality and productivity benchmarks.
• Collaborate closely with internal departments to facilitate seamless communication and problem-solving.

Eligibility Criteria

• Must have excellent verbal and written communication skills in both English and Hindi.
• A graduate in any discipline is required.
• At least one year of prior experience in a sales role is mandatory.
• Willingness to work rotational 24/7 shifts with 9 hours per day (including 8 hours of productive work and 1 hour break).
• Work schedule includes 6 days per week plus one rotational weekly off.
• On-the-job training provided with a certification awarded upon completion.

Interview Process

• HR Evaluation including a Versant Test.
• Operations department assessment.
• Client evaluation phase.

Additional Information

• Startek does not charge any fees for interview or joining.
• Joining process is completely free of cost.