Sales Executive - Hospitality & Food and Beverage

Position Overview

The Sales Executive role is pivotal in propelling the company’s growth by pinpointing new sales prospects, nurturing customer relationships, and accomplishing sales objectives. This position focuses on expanding the client base and maximizing revenue through deliberate sales strategies while upholding exceptional customer service standards.

Key Duties

• Promptly respond to sales inquiries received via phone, email, or WhatsApp.
• Identify client needs and offer suitable solutions to boost revenue.
• Generate precise quotations and proposals tailored to customer requirements.
• Follow up on pending quotes and inquiries to ensure timely sales conversions.
• Manage order processing and collaborate with internal teams to guarantee on-time fulfillment.
• Enhance internal and external brand awareness.
• Establish and sustain strong client relationships to encourage repeat business.
• Maintain professional appearance with appropriate office attire during face-to-face interactions to foster positive client-business rapport.
• Assist in addressing post-sale issues or client concerns.
• Communicate effectively across departments regarding confirmed functions, including responding swiftly to last-minute events to ensure smooth transition from sales to operations.
• Adhere to brand standards and promote a positive, professional team environment.
• Contribute to onboarding new hires and support training efforts.
• Undertake additional tasks as needed to support business requirements.

Required Qualifications

• Demonstrated experience in sales or customer service, with preference for reactive or inbound sales roles; visiting external sites as needed by business requirements.
• Ability to build and maintain positive working relationships.
• Excellent communication and interpersonal capabilities.
• Skilled at managing multiple inquiries and prioritizing tasks efficiently.
• Familiarity with Opera system and basic sales reporting tools.
• Desirable knowledge in high-end event catering.
• Energetic, proactive, willing to take calculated risks, and persistent in goal achievement.
• Committed to ongoing learning to enhance personal and team performance.
• Ability to work under pressure and collaborate effectively as a team player.
• Strong time management skills.
• Effective communication abilities with both internal teams and external stakeholders.
• Competent in upselling to achieve group and individual sales targets.
• Experience handling VIP client meetings.
• Skillful in balancing company objectives with personal goals.