Sales Consultant - Givenchy - Harrods

About the Role

As a Sales Associate, you are the Maison’s first personal touchpoint for many clients. You represent Givenchy’s standards, service mindset, and meticulous attention to detail, helping create a refined, welcoming, and memorable experience in store. This role is designed for someone who wants to grow through curiosity, feedback, and hands-on learning while strengthening their skills in service, product knowledge, and client engagement.

Role Purpose

The position exists to deliver an elevated client experience that reflects Maison expectations, support store results, and build a strong foundation in selling, service, and clienteling. You are expected to develop your contribution over time by understanding the effect your actions have on clients, teammates, and the boutique environment.

Key Responsibilities

• Greet clients with a warm, professional, and caring approach.
• Provide thoughtful, personalised service throughout the client journey.
• Work to understand client preferences, needs, and personal style.
• Develop product knowledge, selling ability, and fluency in the brand story.
• Ask for feedback and learn actively from colleagues and leaders.
• Take ownership of personal development and ongoing improvement.
• Help maintain a respectful, collaborative, and positive team culture.
• Contribute to smooth client experiences and high daily standards.
• Follow behavioural, presentation, and attitude expectations consistently.
• Support tailored client journeys in line with Maison guidelines.
• Help create a boutique atmosphere that feels welcoming and engaging.
• Assist in achieving individual and store sales targets.
• Use selling methods and storytelling techniques learned in training.
• Work with focus, reliability, and professionalism on the sales floor.
• Build knowledge of collections, heritage, and craftsmanship.
• Share product information accurately and with enthusiasm.
• Represent the Maison through polished grooming, presentation, and conduct.
• Process transactions accurately and efficiently.
• Support stock handling, cash handling, and other operational routines with care.
• Keep the boutique clean, orderly, and visually elevated.
• Demonstrate curiosity, humility, and a strong willingness to learn.
• Build confidence through preparation and consistency.
• Grow toward greater autonomy while respecting standards.
• Take pride in representing the Maison every day.

What Success Looks Like

• Clients leave feeling welcomed, understood, and well looked after.
• You contribute consistently to team and store performance.
• You build confidence and capability on the selling floor.
• You establish solid foundations in service, selling, and brand knowledge.
• You show clear potential to progress toward Senior Sales Associate.

Profile

• Interest in luxury or premium retail.
• Strong interpersonal and communication skills.
• Positive attitude and a willingness to learn.
• Fluency in the local language; additional languages are an advantage.

Additional Information

This is an opportunity to grow through experience, feedback, and learning while contributing to a refined retail environment. Success in the role depends on professionalism, consistency, teamwork, and a genuine commitment to client care.