Sales and Home Loan Executive

About the Team

The Home Loans division at Navi is dedicated to helping clients access housing finance through a streamlined, transparent, and efficient approach. This team collaborates closely with customers, builders, and internal departments to ensure smooth processing from application through disbursal. They are committed to enhancing customer satisfaction while managing all stakeholders and compliance requirements effectively. By balancing field operations with strong central support, they simplify the path to home ownership.

Role Overview

You will be the primary contact in Navi's digital lending process, engaging customers with clear, approachable communication. Your daily activities include explaining loan features, addressing customer inquiries promptly, and guiding applicants through the home loan application using the app. Success in this role is gauged by customer contentment, speedy loan processing, and fostering trust with borrowers.

Key Responsibilities

• Proactively convert customer interest into fully disbursed loans through timely and high-quality calls.
• Manage all leads by recording, updating, and following up diligently in the CRM until resolved.
• Build quick rapport with customers by listening attentively, providing fast solutions, and reinforcing Navi’s value.
• Collaborate seamlessly with internal teams to ensure smooth loan processing and outstanding service delivery.
• Gather and communicate customer insights to identify product or service improvements.
• Achieve or surpass assigned sales, productivity, quality, and compliance targets.

Qualifications and Skills

• Graduate degree in any field.
• 1 to 3 years of experience in high-volume telesales or inside sales.
• Fluency in English and either Kannada or Telugu; moderate proficiency in Hindi required; Tamil language skills are a plus.
• Demonstrated ability to influence and convert B2C prospects while meeting or exceeding sales goals.
• Excellent phone communication including listening, clarity, confidence, and objection handling.
• Familiarity with CRM software, telecalling tools, and basic chat/email platforms.
• Customer-centric with strong attention to detail, integrity, and dedication to excellent service.

Culture and Work Environment

At Navi, employees are empowered to take ownership and drive impactful solutions rapidly. The environment emphasizes speed, teamwork, and quality craftsmanship with a focus on continuous learning and celebrating successes together. Navi operates by a unique operating system guiding collaboration and achievement, fostering a high-energy and talent-driven workplace where contributions matter.

Additional Information

Point of Contact: Swathi RK (HR Executive)

Interview Schedule: Monday to Friday, 11:00 AM