Sales Administrator

About Bionic

Bionic aims to simplify business essentials through the use of smart technology, human expertise, and data analytics. The company assists business owners in securing the best deals on energy, connectivity, insurance, and finance by providing a centralized platform. Bionic partners with top price comparison websites such as Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com to offer trusted business energy switching services. The team consists of over 560 employees operating from multiple locations including London, Luton, Chelmsford, and field-based agents.

Role Overview

The Sales Administrator will be an essential member of the Sales Operations team, responsible for managing the post-sale phase of energy contracts. This role requires close coordination between customers, internal departments, and external energy suppliers to ensure efficient contract processing and superior customer service.

Key Responsibilities

• Serve as the primary liaison between customers and energy suppliers, facilitating accurate and timely contract processing.
• Address and resolve any issues arising during the switching process by communicating with customers and suppliers.
• Collect outstanding information from customers needed to complete contracts and submit accurate documentation.
• Manage supplier terminations and ensure all data is correctly recorded in internal systems.
• Track and update contract statuses regularly to maintain accurate records.
• Identify areas for process enhancements to improve workflow efficiency.
• Provide training and support to internal teams to minimize recurring administrative challenges.
• Work collaboratively with various departments to maintain consistent service quality and performance standards.

Candidate Profile

• Experience in customer support, contract administration, or sales support roles.
• Ability to effectively and professionally resolve customer and supplier queries promptly.
• Excellent multitasking abilities and time management skills with meticulous attention to detail.
• Understanding of contract management and key contractual terms is advantageous.
• Strong collaboration skills with a team-oriented approach.
• Proactive and solution-driven mindset focused on continuous process improvement.
• Capability to thrive in a fast-paced, targets-driven environment.
• Proficiency using CRM systems and Microsoft Office applications, particularly Excel.

Employee Benefits

• Private healthcare coverage enhancing employee health and wellbeing.
• Employee Assistance Program offering virtual GP services, priority physiotherapy, and counseling.
• Eyecare scheme for visual health support.
• 25 days annual leave with incremental increases based on tenure.
• Paid family and religious leave days after probation, charity volunteering leave, and flexible leave buy/sell options.
• Enhanced parental leave and special leave for weddings.
• Auto-enrolled pension scheme with salary sacrifice options.
• Life insurance coverage.
• Financial support options including season ticket loans, salary advances, and housing loans based on length of service.
• Cycle to work scheme promoting green commuting.
• Recognition programs including high performer incentives, summer and Christmas parties, zone-based awards, and long service awards.