Roster Support Officer

Role overview

Metro South Health is looking for a Roster Support Officer to help keep healthcare services running smoothly by coordinating staff rosters, workforce support activities, and scheduling accuracy in a busy clinical setting. This role plays an important part in making sure the right people are allocated to the right shifts so patient care remains uninterrupted.

What you will do

Working closely with nurse unit and line managers, you will provide reliable rostering and workforce administration support across the service. The position involves managing rosters, leave requests, and shift coverage, as well as maintaining workforce records and helping ensure pay outcomes are correct. You will also contribute strong organisation, customer service, and problem-solving skills to support efficient workforce deployment.

What you bring

The ideal candidate is a highly organised, customer-oriented workforce professional who performs well in a fast-moving environment. You should be comfortable building effective working relationships and handling roster-related challenges with accuracy and good judgment.

• Experience in rostering, workforce management, or scheduling within a large and complex organisation.
• Strong analytical and problem-solving ability to resolve roster and workforce issues efficiently.
• Excellent planning and organisational skills, including the ability to prioritise competing demands and meet deadlines.
• Well-developed communication and stakeholder engagement skills to work cooperatively with managers, staff, and support teams.
• A strong commitment to customer service and careful attention to workforce records, payroll accuracy, and rostering processes.

What the organisation offers

• A family-friendly workplace designed to support a balanced lifestyle in Queensland.
• A strong reputation for teaching and research, supported by close ties with leading tertiary institutions in Queensland.
• Opportunities to build a long-term career through ongoing learning and development.
• Public health sector benefits such as generous leave, competitive remuneration, salary packaging, professional development allowances and/or leave, study and research support, corporate discounts, and employee wellness programs.

Values and inclusion

The organisation operates on the values of integrity, compassion, accountability, respect, engagement, and excellence. Diversity of backgrounds, ideas, skills, traditions, and customs is valued, and applicants of all genders, ethnicities, ages, abilities, languages, sexual orientations, and family responsibilities are encouraged to apply.

About Metro South Health

Metro South Health is a major public healthcare provider serving Brisbane’s south side, Logan, Redlands, and the Scenic Rim. It operates five major hospitals along with a broad range of community, specialty, and state-wide health services, and is committed to collaborative, innovative, and community-focused care.

Additional information

Occupational group: Administration.