Rooms Executive (5 Months Maternity Cover)

About the Property

Raffles Hotel Singapore is a rare surviving 19th-century landmark, carefully preserved on the inside and outside. Known for its blend of luxury, heritage and classic colonial architecture, the hotel offers elegant suites, social spaces, acclaimed restaurants and bars, and a refined experience for discerning travellers. A stay here is considered an essential Singapore experience, with historic grandeur and the city’s distinctive character woven together.

Role Overview

This is a temporary assignment covering maternity leave from August 2026 through January 2027. The role supports the Rooms Division by coordinating administration, managing communication with internal and external stakeholders, organising workflow, and ensuring pending matters are followed through. The position also contributes to delivering the Raffles Singapore guest experience across the full guest journey.

Key Duties

• Keep Rooms Division operations running smoothly in line with Raffles Singapore’s code of ethics.
• Monitor day-to-day departmental spending to support better control and month-end profit and loss reconciliation.
• Liaise with team members and other departments to maintain efficient communication, and assist the department head with administrative work when needed.
• Handle correspondence, messages and emails promptly, distribute information appropriately, and maintain strict confidentiality.
• Ensure service delivery and individual performance reflect Accor values: Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Support the guest experience through pre-stay and post-stay communication as well as handling guest enquiries.
• Maintain a strong and consistent impression of Raffles Singapore’s products and colleagues.
• Manage Rooms Division contracts and work with suppliers when changes are required.
• Track appointments and keep assigned diaries updated.
• Stay informed about hotel activities and services so guest enquiries can be answered effectively.
• Work in accordance with SOPs and Raffles Singapore local SOPs.
• Support the handling and follow-up of security incidents, guest complaints and colleague injuries together with the Lobby Manager, while reinforcing hotel values.
• Respond to guest feedback and TripAdvisor reviews.
• Follow WSH policies and procedures, and ensure colleagues and direct reports are trained to comply with WSH guidelines.
• Contribute to the hotel’s CSR initiatives.
• Carry out any other duties assigned by management.

Candidate Profile

The ideal candidate holds at least a Diploma in Hospitality Management and brings a minimum of 1 year of experience in secretarial or coordination work, preferably within hospitality or a related environment. Previous Front Office exposure is considered an advantage. Strong English communication skills are required, along with the ability to use a second language. The role suits someone with excellent interpersonal ability, a team-oriented approach, attention to detail, sound judgement, and the confidence to work under pressure while prioritising tasks, organising assignments and showing initiative in a fast-moving setting. The candidate must also protect guest and hotel information, be comfortable with computer systems and property management systems, and adapt well to change.

Benefits of Joining

• 5-day work week.
• Duty meals provided.
• Colleague discounts and/or preferential room rates at Accor hotels worldwide.
• Flexible benefits covering dental, optical, vacation expenses and children’s education.
• Medical and wellness benefits.
• Comprehensive insurance coverage.
• Local and overseas career development and growth opportunities.
• Holistic learning and development opportunities.

Additional Information

This role is a maternity cover position and is expected to run from August 2026 to January 2027.