Room Service Waiter / Waitress

About the Role

This position is part of the Food & Beverage department at Kempinski Hotels located in Al Khobar, Saudi Arabia. The main responsibility is to deliver food and beverage services to guests within the assigned outlet, maintaining a courteous, professional, and efficient approach. The role is aligned with Kempinski's core values, aiming to boost sales and enhance guest satisfaction.

Key Responsibilities

• Work under the supervision of the Assistant Room Service Manager and Room Service Manager.
• Adhere strictly to punctuality and dress code, including wearing clean, properly pressed uniforms and polished shoes, accompanied by a name tag, reflecting the Kempinski grooming and appearance standards.
• Deliver professional, courteous, and efficient service consistently.
• Execute all tasks required by the outlet diligently.
• Possess comprehensive knowledge of all hotel services and products.
• Understand in detail all food and beverage items offered by the assigned department.
• Promote and upsell items effectively, offering alternatives where appropriate.
• Manage supplies and equipment efficiently to minimize spoilage and waste.
• Maintain cleanliness and organization of the workplace and surrounding areas at all times.
• Carry out opening and closing procedures as established for the outlet.
• Handle guest inquiries politely and efficiently, reporting complaints and feedback to supervisors promptly.
• Operate the POS system competently according to the assigned training and responsibilities within the department.
• Comply with hotel policies concerning fire safety, hygiene, health, and general safety regulations.
• Foster good relationships and teamwork with fellow staff both within the department and across the hotel.
• Participate actively in staff meetings, departmental training sessions, and other hotel-organized training programs.
• Undertake secondary duties as assigned by the Department Head and adapt to departmental changes dictated by hotel management.
• Support scheduled inventories of products and equipment operations.
• Maintain a positive, motivated attitude and exercise self-control in all situations.
• Ensure food and beverage service is accessible to all hotel rooms and suites.
• Follow correct service procedures as per outlined standards.
• Maintain seamless communication between kitchen staff, order takers, and service team members.
• Demonstrate a reasonable command of the local language and English.
• Additional duties may be assigned based on business and hotel requirements.