Room Attendant with $1500 Sign-On Bonus

About Highgate

Highgate is a top hospitality management and real estate investment company with assets exceeding $15 billion and a portfolio of over 400 hotels worldwide, including North America, Europe, the Caribbean, and Latin America. With a 30-year history of innovation, Highgate expertly manages properties through all phases, from development to disposition, and offers diverse lifestyle and legacy hotel brands. The company excels in using advanced revenue management tools for market analysis and asset maximization. Led by experienced hospitality executives, Highgate serves premier owners and major hotel brands globally.

Job Overview

The Room Attendant will maintain clean and appealing guest rooms while delivering attentive, polite, and efficient service to guests. This role is based at the Royal Lahaina Resort & Bungalows in Lahaina, Hawaii—a beachfront resort on Kaʻanapali Beach providing guests with an authentic Hawaiian experience amid tropical scenery and ocean views. The workplace fosters respect, growth, and a supportive environment for associates.

Key Responsibilities

• Provide consistent friendliness, helpfulness, and courtesy to guests, supervisors, and coworkers.
• Thoroughly clean guest rooms adhering strictly to quality standards.
• Prepare housekeeping carts by gathering guest supplies, linens, and cleaning products before cleaning rounds.
• Dispose of trash and soiled linens from rooms and hallways promptly.
• Maintain cleanliness of hallways, public spaces, and storage closets, including vacuuming when applicable.
• Restock housekeeping carts and replenish cleaning chemical supplies for subsequent use.
• Clean rooms ensuring doors remain closed unless guests request otherwise.
• Report any missing room items or maintenance needs promptly to housekeeping management.
• Manage lost and found items according to established procedures.
• Ensure guests’ satisfaction throughout their stay.

Qualifications and Requirements

• High school diploma or GED preferred; prior experience in hospitality or related fields is an advantage.
• Ability to stand for the full shift and perform medium physical work involving lifting or moving items weighing up to 50 pounds occasionally and 20 pounds frequently.
• Flexible availability, including potentially long or varied working hours.
• Excellent communication skills, both verbal and written, to interact effectively with all staff levels and guests.
• Strong listening skills to understand and address concerns from guests and colleagues.
• Capability to multitask and prioritize responsibilities to meet deadlines efficiently.
• Professional appearance and grooming, including wearing designated uniforms and nametags.
• Adherence to company standards for safety, confidentiality, attendance, and behavior.
• Proactive approach to problem-solving and ability to adapt to complex information and multiple sources.
• Willingness to cross-train in other hotel departments and perform additional duties as required.
• Consistently display a warm and friendly demeanor.

Bonus Details

Applicants with 3 to 5 years of housekeeping experience are eligible for a $1500 sign-on bonus, dispersed in $500 increments following 60, 90, and 120 days of employment.