Room Attendant

About the Company

Situated along the pristine southeastern shore of Mauritius, Constance Le Chaland offers a distinct working environment embedded in a well-preserved natural setting. The hotel impresses with modern architecture, airy interiors, and breathtaking ocean vistas that foster tranquility and ease. With its white sandy beaches and serene ambiance, it cultivates a workplace where teamwork, continuous learning, and delivering an exquisite hospitality experience are core values.

Role Overview and Responsibilities

• Thoroughly clean guest rooms, ensuring all areas meet high standards.
• Collect and replace all soiled linens after guests check out with fresh, undamaged, and cleaned linens.
• Dispose of trash and remove any guest belongings upon departure to prepare the room for incoming guests.
• Restock bathroom toiletries and amenities promptly.
• Address additional guest requests such as providing extra beds, amenities, or loaned items efficiently.
• Deliver outstanding customer service aligned with the Constance group's quality expectations.
• Collaborate with housekeeping team members to meet guests’ special requirements.
• Promptly handle and resolve guest inquiries and complaints with professionalism and courtesy.
• Inspect all electrical equipment in the room, including lamps, hair dryers, telephones, mini-bars, TVs, air conditioning units, and safes to ensure proper functionality.
• Verify technical features like door locks, blackout curtains, showers, hot and cold water supply, toilet flush mechanisms, blinds, and curtains operate correctly.
• Manage inventory of supplies on the cleaning trolley and pantry.
• Comply fully with the hotel's dress code, personal appearance, and behavioral standards.
• Oversee trainees' progress and provide updates to the training supervisor.
• Follow all Occupational Safety and Health regulations, local safety laws, and company policies related to safety and security.
• Adhere to emergency procedures, including fire alarm protocols, as required.
• Maintain Health and Safety best practices at all times, avoiding unsafe practices such as storing hazardous liquids in inappropriate containers.
• Use correct cleaning equipment and materials, such as sprayers, consistently.
• Support environmental initiatives by promoting energy efficiency and identifying improvements in line with the Green Globe Policy.
• Report health and safety hazards or any accidents, no matter how minor.
• Immediately notify the Duty Manager about any suspicious persons or activities.
• Sign keys (cards) in and out responsibly and return all keys and work documents at the end of shifts.

Qualifications and Experience

• Completion of middle or secondary education; additional certifications or training relevant to housekeeping is advantageous.
• At least one year of experience within the hospitality sector.
• Experience working in luxury resorts is highly desirable.
• Familiarity with industrial cleaning equipment and products is a plus.

Technical and Personal Skills

• Strong organizational capabilities.
• Exceptional guest service skills.
• Ability to handle guest complaints and queries promptly, courteously, and effectively.
• Comprehensive knowledge of housekeeping policies, procedures, and standards, with strict adherence.
• Proficiency in English or another language, including both written and oral communication skills.
• Additional language skills are beneficial.
• Effective time management skills.

Additional Information

Working at Constance means joining a team prioritizing wellbeing, career advancement, and cooperative culture. The company believes in continuous professional development to help employees reach their highest potential, encourages a supportive family atmosphere, and offers international career growth opportunities within a luxury hospitality group. Constance values dedication to outstanding guest experiences, sustainability, and societal contributions, creating a positive and diverse work environment where people, innovation, and excellence are cherished.