Revenue and Reservations Manager

About the Company

Join a distinguished hotel brand affiliated with the Accor network, which encompasses over 45 brands, 5,500 hotels worldwide, and 10,000 dining and lifestyle venues. This opportunity invites you to contribute to a culture that values every effort, smile, and initiative oriented towards positive and lasting impacts on guests, colleagues, and the environment. Embrace the role of a Heartist®, where your passion and dedication help shape memorable hospitality experiences.

Role Overview

The Revenue and Reservations Manager is tasked with optimizing the hotel's revenue, occupancy rates, and profitability through strategic revenue management practices. This includes pricing strategy, inventory oversight, forecasting accuracy, and seamless reservation processes. The role involves close collaboration with Sales, Front Office, Marketing, and Finance departments to meet and exceed commercial goals.

Key Responsibilities

• Formulate and execute revenue strategies aimed at increasing RevPAR, ADR, occupancy, and overall revenue.
• Analyze historical booking data, market demand, competitor pricing, and booking patterns to inform pricing decisions.
• Oversee dynamic pricing adjustments across all distribution channels.
• Track pace, booking pick-up, booking windows, cancellations, and no-shows to enhance revenue strategies.
• Conduct regular revenue analysis to suggest pricing changes and forecast accurately.
• Lead meetings on revenue performance and present insights to the Executive Committee.
• Manage room inventory effectively including overbooking strategies when suitable.
• Evaluate group business and perform displacement analyses.
• Supervise distribution channels including OTAs, GDS, brand websites, ensuring rate parity and accurate listing of room types and promotions.
• Monitor channel contributions and manage reservations accuracy and compliance with hotel policies.
• Coordinate promotional offers with Sales and Marketing, assist corporate negotiations, and support upselling initiatives with Front Office.
• Prepare comprehensive financial and revenue reports, tracking key metrics such as RevPAR, ADR, Occupancy, TRevPAR, GOPPAR, Market Share, and Forecast Accuracy.
• Lead and develop the Reservations team, ensuring service standards align with Accor and Mantis guidelines and fostering a culture of continuous improvement.
• Maintain adherence to company policies, brand standards, Saudi Labour Law, and confidentiality protocols.

Required Qualifications and Experience

• Bachelor’s degree in Hospitality Management, Business Administration, Revenue Management or equivalent.
• At least two years of experience in hotel revenue management or reservations.
• Minimum one year in a leadership or supervisory role.
• Preferred experience in premium hotels or resorts, including involvement with hotel pre-openings.
• Experience with international hotel groups such as Accor or Ennismore is advantageous.

Additional Information

Gamra by Mantis crafts unique experiences influenced by nature, culture, and adventure. As part of the Accor family, the organization values team members who are passionate about hospitality, committed to delivering excellence, and focused on creating personalized, memorable guest experiences.