Return to Work Specialist

About Gallagher Bassett

Gallagher Bassett is committed to guiding people through challenging situations by supporting recovery and delivering meaningful outcomes. Our team is driven by empathy and precision, working collaboratively to help individuals and businesses move forward. We foster a culture of teamwork, curiosity, and impactful work.

Position Overview

As a Return to Work Specialist, your primary responsibility is to assist individuals recovering from workplace injuries in achieving a sustainable return to work and everyday life. This role emphasizes delivering personalized and compassionate face-to-face support to injured workers, encouraging all stakeholders to actively engage in the return to work process.

Key Responsibilities

• Conduct and coordinate in-person meetings with injured workers, employers, health practitioners, and allied health professionals to facilitate the return to work process.
• Provide education to injured workers and other stakeholders on legal requirements, return to work procedures, and supportive services to meet agreed objectives.
• Work alongside vocational providers and internal teams to ensure a consistent approach and successful outcomes.
• Participate in medical assessments, implement early interventions, and monitor medical and cost management plans to ensure long-term sustainability.
• Communicate effectively with stakeholders to create and oversee Work Plans and assist with workers' compensation documentation.
• Maintain thorough and accurate records, and engage in file reviews with employer representatives to support evidence-based claim decisions.

Candidate Profile

• Experience in Workers Compensation or Claims Management is highly advantageous.
• Background in Allied Health or Job Placement is regarded positively.
• Familiarity with the Return to Work Act, relevant legislation, and workplace health benefits is preferred but not mandatory.
• Strong customer service orientation, excellent communication and interpersonal abilities, and the ability to work well within a team.
• Self-motivated with a commitment to continuous learning.
• Ability to adapt and thrive in a fast-paced, dynamic work environment.

Compensation and Benefits

In addition to competitive remuneration and career advancement opportunities, the role offers a comprehensive package including:

• Four weeks of annual leave plus up to two additional weeks of Lifestyle Leave available for purchase.
• Access to novated vehicle leasing programs.
• Two paid volunteer days annually to support community engagement.
• Discounts on health insurance through a group plan.
• Participation in an Employee Stock Purchase Program.
• Paid parental leave provisions.
• Flexible and hybrid working arrangements.
• Mental health and wellbeing resources for employees and their immediate families.
• Employee recognition programs and milestone acknowledgements.
• Peer support initiatives.
• Annual flu vaccination availability.
• Discount offers via Reward Gateway for a wide range of retailers.

Inclusion and Diversity Commitment

Gallagher Bassett values diversity and inclusion as fundamental to our operations and culture. We are dedicated to providing equal employment opportunities and prohibit discrimination based on all protected characteristics as defined by law. We ensure fair treatment throughout all phases of employment and offer reasonable accommodations for individuals with disabilities unless such accommodations pose undue hardship.