Claims Officer

About the Role

Gallagher Bassett is hiring Claims Officers to support people and businesses through complex claim situations with care, accuracy, and a strong service mindset. This position suits someone who enjoys helping others, working through detailed processes, and contributing to meaningful outcomes.

New starters will be given a structured training program to build a solid understanding of the relevant policies and procedures before handling claims independently. Once trained, you will manage a portfolio of claims and provide professional support through precise and timely processing of wage calculations, reviews, and back-pay adjustments for employers and injured workers.

This is an on-site position based in the Adelaide office, located close to public transport. The team is expanding and offers the chance to be part of a growing, collaborative workplace culture.

Key Responsibilities

• Work with internal teams and external stakeholders to collect the information needed for accurate weekly payment calculations.
• Prepare, check, and update average weekly earnings and back-pay amounts within required timeframes and KPI expectations.
• Review, process, and respond to incoming messages in shared email inboxes.
• Maintain spreadsheets and system records daily to reduce delays and keep work moving efficiently.
• Carry out wage calculations and reviews using average weekly earnings or federal minimum wage figures where required.
• Check peer calculations for accuracy, identify issues, and correct mistakes where necessary.
• Complete economic adjustment reviews for claims older than 12 months in line with legislative requirements.
• Gather supporting information and calculate arrears for weekly payments or back pays.

What You Need

• Previous experience in a customer-facing role, ideally from sectors such as allied health, medical, hospitality, fitness, or retail.
• Confident use of Microsoft Office tools.
• Strong administrative experience.
• Excellent written and verbal communication skills, along with strong interpersonal ability and a team-oriented approach.
• Good time management and organisational skills.
• Ability to work effectively in a fast-moving, dynamic environment.

What’s on Offer

• A friendly, flexible, and supportive team environment.
• Opportunities for continued learning and professional development through a structured career pathway.
• Greater focus on recovery, return-to-work, and service delivery through centralised technical and legislative functions.
• An Adelaide CBD office with strong amenities and a great workplace setting.
• Competitive salary.
• 4 weeks of annual leave plus up to 2 additional weeks of purchased Lifestyle Leave.
• Novated leasing options.
• Two paid volunteer days each year.
• Health insurance discounts through the group insurance plan.
• Employee stock purchase program.
• Paid parental leave.
• Flexible and hybrid working arrangements.
• Mental health and wellbeing support for employees and immediate family members.
• Employee recognition awards and service milestone recognition.
• Peer support program.
• Annual flu vaccinations.
• Access to Reward Gateway with discounts from more than 350 retailers.
• Additional benefits may also be available.

Inclusion and Equal Opportunity

Gallagher Bassett places inclusion and diversity at the centre of its culture. The business values different backgrounds, experiences, and perspectives as a strength that helps it serve clients and communities better.

The company supports equal employment opportunity and does not tolerate discrimination on any protected basis. Reasonable accommodations may be provided for qualified individuals with disabilities unless doing so would create undue hardship.