Retail Store Manager - Westfield Albany Kiosk

About Bodum

BODUM is a renowned Danish brand with over 80 years of heritage, specializing in innovative coffee, tea, and kitchenware products. The company emphasizes functionality, quality, and sustainability, delivering exceptional home coffee experiences globally.

Position Summary

We are launching our first New Zealand retail store at Westfield Albany, opening September 2026, and seek an energetic Retail Store Manager to lead the kiosk. This full-time role involves managing daily operations, driving sales growth, overseeing inventory, and ensuring top-tier customer service and store presentation.

Key Responsibilities

• Deliver outstanding customer service and craft memorable shopping journeys.
• Meet and surpass personal and store sales goals.
• Share comprehensive knowledge of BODUM products, including coffee brewing techniques and accessories.
• Educate customers on product benefits and proper usage.
• Identify and act on cross-selling and upselling opportunities.
• Manage day-to-day kiosk operations, including opening and closing procedures aligned with company standards.
• Ensure the kiosk maintains impeccable presentation and merchandising standards.
• Handle accurate sales transactions via POS systems.
• Maintain and replenish stock levels; perform regular inventory counts.
• Ensure compliance with all health and safety regulations.
• Lead, motivate, and support the retail team; undertake recruitment, onboarding, and ongoing training efforts.
• Prepare staff schedules and foster a positive workplace culture.
• Provide continuous coaching and feedback to team members.
• Implement visual merchandising standards and promotional displays effectively.
• Compile and analyze sales reports; monitor store performance proactively.
• Communicate stock-related issues, customer insights, and operational challenges to the NZ Sales Manager.
• Maintain accurate administrative records.

Required Skills and Experience

• At least 2 years’ experience in retail management or supervisory roles with a proven sales track record.
• Strong communication skills and customer service orientation.
• Experience managing inventory and stock control.
• Ability to work autonomously and take accountability for store results.
• Solid organisational and time management capabilities.
• Familiarity with POS systems and basic computer skills.

Preferred Qualifications

• Experience working with premium retail, homewares, kitchenware, coffee, or lifestyle brands.
• Barista skills or knowledge of coffee products is a plus but not mandatory.

Personal Attributes

• Passion for exceptional customer experience delivery.
• Positive, proactive approach with leadership by example.
• Commitment to maintaining a premium retail environment.
• Commercially aware and focused on results.
• Thrives in a dynamic, fast-paced retail setting.
• Genuine interest in coffee, design, and lifestyle products.

Work Details

Location: Westfield Albany, Auckland
Hours: Full-time, 40 hours per week including weekends, public holidays, and late-night shifts as needed
Contract length: 12 months with a start in late August to lead recruitment and preparation prior to store launch.

Benefits

• Chance to work for an internationally respected premium brand.
• Supportive and collaborative team atmosphere.
• Employee discounts on BODUM products.
• Continuous training and product knowledge development.
• Opportunities for career advancement as the retail channel expands globally.