Retail Operations Manager

About the Company

rag & bone began in New York in 2002 with a clear philosophy: do things with integrity, even when the harder route is required. The brand draws from the refinement of classic British tailoring, the practicality of American workwear, and the spirit of New York. Community, authenticity, and inclusion are central to the workplace culture, with an emphasis on employee voice, collaboration, and equity.

Role Overview

This position supports the Senior Director of Retail Operations in running the day-to-day functions of retail stores. The focus is on smooth execution, strong profitability, efficient processes, and an excellent customer experience.

Key Responsibilities

• Ensure store teams follow company policies, procedures, and operating standards.
• Refine and maintain operational systems, policies, and procedures across retail locations.
• Train and coach store teams on operational execution, including POS use, returns, budgeting, clienteling, inventory control, and loss prevention.
• Put controls in place to safeguard company assets such as cash and inventory.
• Track retail spending and keep store-level budgets on target.
• Review the accuracy of receiving, transfers, damages, and RTV activity.
• Oversee the clienteling platform and help drive store performance through it.
• Act as a communication link between retail stores and the corporate office.
• Identify and resolve issues affecting service quality, productivity, or efficiency.
• Strengthen customer service standards and adjust the client experience to business needs.
• Use good judgment independently and in partnership with retail and corporate leaders on daily store operations.
• Support store openings and renovation projects.
• Lead new initiatives, technology rollouts, and process implementation efforts.

Required Qualifications

• Excellent communication and presentation abilities.
• Strong analytical thinking, including familiarity with financial statements and KPI reporting.
• Proven experience training teams and influencing others positively.
• Working knowledge of loss prevention principles and enforcement methods.
• Ability to communicate and collaborate effectively with internal and external cross-functional partners.
• Highly organized, self-driven, and able to meet deadlines in a fast-paced setting.
• Ability to build and improve processes that enhance the customer experience.
• Strong attention to detail with a focus on accuracy and thorough review.
• Capacity to think strategically while also executing tactically.
• Ability to align home-office goals with the needs and priorities of store teams.
• Bachelor’s degree or equivalent experience.
• Background in upper management within luxury or contemporary retail stores.
• At least 5 years of experience in retail operations, either in a multi-store or corporate environment.
• Experience with Shopify POS.
• Experience managing omnichannel operations.
• Strong interpersonal skills, organization, and follow-through.
• Willingness to travel domestically and internationally when required.

Work Arrangement

This is an in-office role with a four-day-per-week office schedule.

Benefits

• Paid time off.
• Clothing allowance.
• Generous employee discount.
• Paid parental leave.
• Access to Calm membership and additional wellness benefits.
• Medical, dental, vision, and other ancillary benefits.
• 401(k) plan.

Compensation

The expected salary range for this role is $90,000 to $100,000, depending on the candidate’s experience and expectations.

Equal Opportunity Statement

rag & bone is an equal opportunity and affirmative action employer. Hiring and employment decisions are made without discrimination based on race, color, sex including pregnancy, age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, veteran status, disability, or any other protected characteristic under federal, state, or local law. Reasonable accommodations may be provided to individuals with disabilities so they can perform the essential duties of the role.

Physical Requirements

The role may involve sitting for extended periods, using hands, talking, and hearing. It may also occasionally require standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling. The employee may need to lift or move up to 30 pounds at times. Close vision is required for this position.