Retail Industry Product Sr. Manager/Director

About the Company

PayerMax is a global fintech company focused on emerging markets. It provides end-to-end cross-border payment solutions such as acquiring, payouts, and collections, along with related services including risk controls, foreign exchange, multi-currency accounts, payment marketing, and tax support. Since launching in 2018, the company has expanded its payment network across more than 150 markets and established local offices in 18 countries. It also holds financial licenses and regulatory approvals in markets such as Singapore, the UAE, Saudi Arabia, Hong Kong (China), Thailand, Indonesia, and the Philippines.

The company’s mission is to help merchants maximize both time and value while continuing to advance innovation in digital finance.

About the Role

This position sits within the Product team and works across countries and regions. The selected candidate will play the roles of designer, pioneer, and leader, supporting PayerMax’s expansion into the retail sector.

Retail Platform Product Design and Launch

• Shape and release complete retail platform capabilities, including product catalog management, inventory visibility, order management from placement through fulfillment and returns, and tools for merchants and sellers.
• Study retailer processes, business challenges, and integration requirements across retail segments such as FMCG, fashion, electronics, and grocery, then turn those insights into prioritized roadmaps.
• Prepare detailed PRDs, process flows, and API specifications for major retail journeys, including product listings, stock synchronization, order routing, logistics transfer, returns, and reconciliation.
• Work with engineering, design, and merchant success teams during integration, testing, and launch, while defining acceptance criteria and checking production performance.

Consumer Experience and Conversion Improvement

• Design and refine the shopper journey across discovery, search and filters, product detail pages, cart, checkout, and post-purchase touchpoints.
• Spot conversion bottlenecks using data and recommend product changes that improve add-to-cart performance, checkout completion, and repeat purchases.
• Build personalization and recommendation approaches that align customer intent with available inventory across markets.

Omnichannel and Localization

• Develop omnichannel features that connect online and offline retail experiences, such as click-and-collect, in-store digital journeys, and loyalty integration.
• Adapt product experiences for Southeast Asian markets by considering payment preferences, language, local promotions, delivery expectations, and regulatory needs.
• Collaborate with local teams in Singapore, Malaysia, Thailand, Indonesia, and the Philippines to support strong product-market fit across varied retail settings.

Merchant and Seller Enablement

• Create and enhance merchant-facing tools, including onboarding, bulk product uploads, pricing and promotion setup, order management dashboards, and performance analytics.
• Lower integration effort for merchants by defining clear APIs and self-service workflows, and partner with solution engineers to create integration playbooks.
• Track merchant health indicators such as listing completeness, fulfillment performance, and dispute rates, then design improvements that raise platform quality.

Data, Analytics, and Efficiency

• Own the core retail performance metrics, including GMV, conversion rate, order success rate, fulfillment SLA, return rate, and merchant NPS.
• Use data to uncover growth opportunities and guide roadmap priorities, while running structured A/B tests and turning results into product improvements.
• Use AI tools in day-to-day work for drafting requirements, synthesizing market research, and accelerating data analysis.

What We Expect

The role requires at least 3 years of product management experience with hands-on delivery of retail, e-commerce, or marketplace platform features, rather than strategy alone. A strong understanding of retail operations is important, especially how orders move, how inventory is managed, and how merchants run end to end.

Experience in at least one of the following areas is needed: consumer-facing UX such as checkout, PDP, or search; merchant tooling; or platform infrastructure such as order management, catalog, and fulfillment. The candidate should be able to independently create structured PRDs, user stories, and acceptance criteria.

Data-informed decision-making is essential, including the ability to work with data, interpret results, run experiments, and use metrics for prioritization. Strong collaboration skills are also required to align engineering, design, operations, and business teams. English fluency is needed for documentation, stakeholder communication, and regional coordination.

Nice to Have

• Background with a regional e-commerce platform or retail technology company serving Southeast Asia.
• Practical experience with checkout or payment integrations in retail workflows.
• Experience building or scaling merchant onboarding and self-service tools.
• Knowledge of Southeast Asian retail behavior, local payment methods such as GrabPay, OVO, GCash, and PromptPay, and logistics networks.
• Familiarity with omnichannel retail concepts such as unified inventory, BOPIS, and clientelling.
• Exposure to retail data platforms, recommendation engines, or search ranking systems.
• Regular use of AI tools such as Claude, GPT, or Cursor in product work.

What You Will Gain

• Hands-on exposure to the full retail platform lifecycle, from merchant onboarding and catalog setup to order management, fulfillment, consumer experience, and post-purchase flows.
• Deeper understanding of Southeast Asian retail dynamics, including customer behavior, payment preferences, logistics maturity, and localization challenges.
• Structured approaches to conversion optimization, merchant health monitoring, and omnichannel product design.
• Experience working in a multi-market, multi-vertical product environment with meaningful business impact.
• A practical operating model that combines AI tools and product management in live retail scenarios.

Additional Information

This is a full-time, onsite role based in Singapore, Singapore.