Retail Department Leader

About Us

At Officeworks, we believe in achieving great things together. Serving customers, supporting our team, and contributing to our community lie at the core of what we do. As a Retail Department Leader at our Liverpool location, you'll take charge by setting a positive example, delivering outstanding customer experiences, and inspiring your team to excel and maintain a strong sense of camaraderie, all while driving our shared vision forward.

Role Responsibilities

• Exemplify exceptional customer service ensuring every customer departs completely satisfied, recognizing that the entire journey matters.
• Provide leadership and motivation to your team, encouraging them to attain ambitious sales goals and key performance indicators.
• Coach and cultivate your team members into retail experts by continually enhancing their skills and performance.
• Manage inventory effectively to keep stock levels optimal, guaranteeing customers find what they require.
• Create an engaging and safe shopping space that is visually appealing.
• Collaborate with other team leaders and departments to promote the overall success of the store.

Desired Candidate Profile

• Demonstrated experience in retail leadership with a strong commitment to delivering memorable customer experiences.
• Excellent communication skills that foster meaningful connections with both team members and customers.
• Proven ability to build high-performing teams ready to handle diverse challenges.
• Capable of thriving in a dynamic, fast-moving environment while managing competing priorities effectively.
• A proactive approach, willing to engage hands-on to ensure smooth operations.

Our Culture and Benefits

• We offer flexibility to help maintain your work-life balance tailored to your needs.
• Receive generous discounts across Officeworks and sister brands such as Geeks2U, Bunnings, Kmart, Target, and others under Wesfarmers.
• Participate in the Officeworks benefits program granting exclusive deals on entertainment, travel, lifestyle, and health.
• Support through our Growing Families Policy during life’s important milestones.
• Focus on safety, wellbeing, and mental health with access to our Employee Assistance Program and other initiatives.
• Flexible Public Holidays Policy accommodating diverse cultural and religious observances.
• Opportunities for personal development via comprehensive learning and growth programs.
• Potential career advancement within the wider Wesfarmers Group.

Inclusion Statement

Officeworks encourages applications from individuals of all ages, backgrounds, cultures, including Aboriginal and Torres Strait Islander peoples, those living with disabilities, and members of the LGBTQI+ community, fostering a safe, respectful, and supportive environment for everyone.