Restaurant Team Member

About the Role

Join Tim Hortons UK & Ireland Ltd. as a Restaurant Team Member located in Birstall, England. This full-time opportunity provides a dynamic work environment delivering genuine Canadian hospitality as part of a rapidly expanding UK presence. Tim Hortons operates over 5,000 quick service restaurants globally, serving over 2 billion cups of coffee annually, and aims to open hundreds of new outlets across the UK in the next decade. As a Restaurant Team Member, you will play a vital role in creating exceptional customer experiences and supporting an exceptional brand.

Key Duties and Responsibilities

• Greet every customer warmly and maintain friendly interactions throughout their visit.
• Provide prompt, accurate, and courteous service to all guests.
• Handle straightforward customer queries and direct complex issues to management.
• Ensure food preparation and storage comply with Health & Safety guidelines and audit standards.
• Perform temperature checks and record results as required by company protocols.
• Complete daily and weekly cleaning tasks following the cleaning schedule.
• Maintain critical standards related to product quality, service speed, cleanliness, and sanitation.
• Meet performance benchmarks at crew stations, following shift manager instructions.
• Work towards restaurant goals and targets through your daily activities.
• Keep operational and kitchen spaces clean and stocked to enhance customer comfort and convenience.
• Report workplace incidents, near misses, injuries, or illnesses immediately.
• Adhere to all safety procedures, including wearing Personal Protective Equipment (PPE) when necessary.

Qualifications and Requirements

The ideal candidate is a positive, reliable team player with experience in customer service within a fast-paced environment. Excellent communication skills and a strong customer focus are essential. Flexibility to work various shifts including early mornings, afternoons, evenings, and weekends is required. Passion for outstanding service and enthusiasm for coffee is highly valued.

Compensation and Benefits

This role offers an hourly wage aligned with the National Minimum Wage. Opportunities for personal growth and career advancement within the company are available.