Restaurant Team Member

Role overview

Tim Hortons UK & Ireland is hiring restaurant team members for its Swansea location (SA79RD). This is a full-time role, with part-time hours also available, and the position is offered on a permanent basis.

The brand is known for its Canadian hospitality and fast-service restaurant experience, and the business is continuing to grow across the UK. The team is looking for friendly, energetic people who enjoy delivering excellent guest experiences in a busy environment.

Pay is hourly and aligned with the National Minimum Wage.

What the role involves

As a restaurant team member, you will help create a positive experience for every guest, whether you are greeting customers at the front counter or supporting with bakery and food preparation behind the scenes. The role requires enthusiasm, speed, and a strong focus on service quality.

Working style and availability

Applicants should bring prior customer service experience from a busy, fast-moving setting. Strong communication skills, a customer-first mindset, and the flexibility to work varied shifts are essential. Shifts may include early mornings, afternoons, evenings, and weekends.

Who this opportunity suits

This opening is ideal for someone who enjoys working with people, takes pride in customer satisfaction, and has a genuine interest in coffee and hospitality.

Responsibilities

• Greet every guest warmly and keep interactions friendly and welcoming.
• Provide prompt, courteous, and accurate service to all customers.
• Handle straightforward customer questions and pass more complex issues to a manager.
• Prepare and store food safely while keeping preparation areas aligned with health, safety, and audit requirements.
• Complete temperature checks and document them following company procedure.
• Carry out daily and weekly cleaning tasks according to the cleaning schedule.
• Follow the required standards for product quality, speed of service, cleanliness, and sanitation.
• Work in line with restaurant performance expectations and guidance from the shift manager.
• Stay aware of restaurant goals and targets so your work supports overall performance.
• Keep the kitchen and operational areas clean, organised, and well stocked to meet customer expectations for cleanliness, comfort, and convenience.
• Report any near misses, injuries, or illnesses immediately.
• Follow instructions carefully, including using personal protective equipment when required.

Requirements

• Previous customer service experience in a dynamic, fast-paced environment.
• Strong verbal communication skills.
• A positive, team-oriented attitude.
• Flexibility to work a variety of shifts, including mornings, evenings, afternoons, and weekends.
• Customer focus and a genuine commitment to service excellence.
• Ability to work to standards for food safety, cleanliness, and operational compliance.

Additional information

The company operates more than 5,000 quick-service restaurants worldwide and serves over 2 billion cups of freshly brewed coffee. It has an expanding footprint in the UK and plans to open hundreds more restaurants over the next 10 years.

Employees are offered the chance to develop and build a career as the business continues to expand.