Restaurant Reservation Agent at Waldorf Astoria Ras Al Khaimah

Job Overview

Join the Waldorf Astoria Ras Al Khaimah as a Restaurant Reservation Agent, where exceptional hospitality begins with your dedication. This role involves managing guest reservations efficiently and ensuring a high standard of service throughout the dining experience.

Primary Responsibilities

• Process incoming reservation requests promptly via phone, email, and online platforms.
• Help guests choose dining options tailored to their preferences, group size, and any special requirements.
• Coordinate effectively with the restaurant team to optimize seating plans and guarantee timely service.
• Stay informed about the menu, promotions, and special events to provide guests with accurate information.
• Handle reservation changes and cancellations professionally and courteously.
• Maintain exemplary customer service standards aiming to surpass guest expectations.
• Work collaboratively with other departments to address guest queries and resolve issues immediately.

Additional Support Duties

• Promote special events, seasonal menus, and dining offers during reservation interactions.
• Gather and communicate guest feedback regarding their reservation and dining experiences to management for continuous improvement.
• Partner with restaurant managers and kitchen staff to monitor and optimize table availability and seating efficiency.
• Support waitlist management during busy periods.
• Assist in executing emergency protocols related to reservations and keep guests informed during unexpected situations such as weather events or facility disruptions.

Qualifications & Skills

• Familiarity with reservation management software and POS systems.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize effectively in a dynamic environment.
• Customer service experience emphasizing guest satisfaction.
• Knowledge of restaurant operations and current promotions.
• Capability to analyze reservation trends using data.
• Sales aptitude for promoting menu items and events.
• Certificate in Customer Service Training is required.
• CPR and First Aid certification is a plus.

About the Employer

Hilton, a world leader in hospitality with over 3 billion guests served globally, fosters an award-winning workplace culture recognized among the World's Best Workplaces. Their commitment to hospitality excellence creates a supportive environment for career growth and lifelong opportunities.

Additional Information

This opportunity is based in Ras Al Khaimah, United Arab Emirates. Candidates are encouraged to verify employer credentials independently and exercise caution against fraudulent requests. TALENTMATE serves purely as a connecting platform without endorsing financial transactions or sharing personal banking information.