Restaurant General Manager - Muru - Waldorf Astoria Doha West Bay

Job Overview

As a Restaurant General Manager at Waldorf Astoria Doha West Bay, you will play a pivotal role in creating remarkable dining experiences that reflect the luxury and hospitality standards of Hilton. You will guide and manage the restaurant’s daily operations, ensuring guests enjoy exceptional service and a memorable visit.

Key Responsibilities

• Lead the team to deliver tailored and outstanding guest experiences aligned with Waldorf Astoria's luxury standards.
• Proactively engage with guests to maintain top satisfaction levels and address service recovery when necessary.
• Ensure strict adherence to brand guidelines and operational procedures consistently.
• Build and nurture relationships with VIPs, residents, corporate clients, and local patrons.
• Regularly review guest feedback and implement strategies for continuous improvement.
• Oversee all restaurant operations to ensure excellence in service, quality, cleanliness, and efficiency.
• Maintain a visible presence during service times to ensure seamless operations and guest satisfaction.
• Collaborate with culinary and beverage departments to deliver an integrated dining experience.
• Ensure the upkeep and maintenance of restaurant facilities and equipment to premium standards.
• Manage reservations, table allocation, and capacity planning to optimize revenue.
• Develop and implement plans to meet revenue and profit targets.
• Handle budgets, forecasting, staffing costs, and other operating expenses effectively.
• Utilize financial data and KPIs to identify growth opportunities and cost-saving measures.
• Promote sales through campaigns, upselling techniques, and business development initiatives.
• Control inventory and manage operating supplies efficiently.
• Guide and inspire the restaurant management and service teams through coaching and mentoring.
• Promote a culture that values accountability, teamwork, engagement, and ongoing development.
• Conduct employee performance evaluations, planning for succession, and fostering talent growth.
• Oversee hiring processes, orientation, training, and retention efforts.
• Ensure all staff receive necessary coaching to improve performance and advance their careers.
• Work closely with marketing, sales, and public relations to boost restaurant visibility and market position.
• Establish strong networks with local businesses, luxury partners, and affluent clients.
• Support the planning and execution of promotional events, seasonal offers, and unique dining experiences.
• Stay informed on competitor activity and industry trends to maintain a competitive edge.
• Ensure compliance with hotel policies, Hilton standards, local regulations, and food safety norms.
• Maintain HACCP, health, safety, and hygiene standards throughout operations.
• Adhere to protocols on cash handling, inventory control, security, and loss prevention.
• Keep detailed records and reports of operations accurately.

Qualifications and Values

At Hilton, success is driven by core values which shape the ideal candidate's approach to hospitality: a passion for creating warm, welcoming experiences; unwavering integrity; inspiring leadership; effective teamwork; a strong sense of ownership; and a focus on timely, impactful action.

About Hilton

Hilton is a globally recognized leader in hospitality, having welcomed over three billion guests worldwide. True to our vision of spreading warmth and hospitality, we foster a workplace culture consistently ranked among the best globally. Whether you are beginning your career or seeking growth, Hilton offers support and opportunities to help you thrive.