Residential Community Executive with Hospitality Experience

Overview

The Residential Community Executive assists the Community Management team with overseeing Owners' Associations in line with governing laws for jointly owned properties. This role entails supporting operational activities, financial administration, community and resident engagement, plus collaboration with various stakeholders including owners, residents, service providers, and contractors to ensure effective community governance.

Responsibilities

• Conduct routine site inspections, addressing health, safety, and environmental concerns promptly.
• Report issues to service providers using formal documentation and CAFM platforms.
• Keep the community action tracker updated continuously.
• Verify and approve completion of third-party contractor work after thorough inspections.
• Collaborate with security teams, issue violation notices when necessary, and resolve service requests.
• Coordinate joint inspections with service providers and assess their performance rigorously.
• Maintain up-to-date knowledge of Facilities Management contracts and deliverables.
• Identify and recommend improvements to enhance community operations and efficiency.
• Prepare operational updates and reports regularly.
• Contribute to weekly operations meetings and draft official correspondence for stakeholders.
• Support emergency response management and client communications.
• Assist with building management and capital improvement projects.
• Respond promptly to owners’ and residents’ inquiries via phone, email, text, and in-person.
• Ensure enforcement of community rules and regulations, suggesting enhancements for residents’ comfort.
• Communicate about planned maintenance, emergencies, or disruptions affecting residents.
• Maintain tenant databases and community portal records accurately.
• Support community events and activities to enhance resident engagement.
• Participate in board meetings and Annual General Assemblies.
• Coordinate access for maintenance and project activities within units.
• Assist in reviewing financial statements and support budget planning for service charges.
• Help with service charge collection complying with applicable laws.
• Maintain records and forms related to community management.
• Process requests for advertising and flyer distribution.
• Assist in tender documentation and site visit coordination.
• Coordinate procurement tasks including purchase requisitions, LPOs, and payment processes.
• Liaise with procurement, HSE, finance, and other departments for smooth cooperation.
• Support preparing departmental budgets and track insurance claims, reimbursements, and property damages.
• Prepare meeting minutes, upload records for periodic meetings, and compile weekly/monthly reports.
• Facilitate invoicing, receipts, and collection of community service charges as well as payments to service providers.
• Provide comprehensive administrative and secretarial assistance to Owners' Associations.

Qualifications & Experience

• Graduate or undergraduate degree essential; Community Management certification desirable.
• At least 1 year in a similar role within Owners' Associations or Property Management, or 2 years in hotel front-office function is preferred.
• Minimum 2 years administrative experience within the UAE.
• Excellent verbal and written communication skills in English; Arabic language skills advantageous.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Strong time management skills along with a proactive attitude and ability to work independently.