Residential Care Officer

About the Role

Our client is a reputable NDIS registered provider offering tailored in-home assistance and supported living accommodation in Underwood, Queensland. They are seeking a committed Residential Care Officer to join their strong operational team onsite in Underwood.

Key Responsibilities

• Establish and maintain robust connections with support networks, community groups, clinical teams, allied health, and medical professionals.
• Collaborate with both internal departments and external stakeholders to guarantee high-quality care outcomes.
• Coordinate with intake personnel to effectively match participants with support services.
• Organise schedules, assign duties, and provide training for support staff to fulfil each participant's specific needs while monitoring practices and escalating concerns to management promptly.
• Enhance staff capabilities through coaching, focusing on positive risk management, implementing the NDIS Workforce Capability Framework, and watching for burnout and shift-change risks.
• Partner with participants to select appropriate staff members and review living environments and staff performance collaboratively.
• Promote positive work practices and empower participants by coaching and fostering their capacity, emphasizing participant-led life direction rather than service direction.
• Support participants in building knowledge, gaining experience, and connecting with community resources and wider support systems.
• Guide participants in overcoming challenges and reinforce organisational values and culture in daily operations.
• Assist participants in achieving their NDIS goals while complying strictly with the NDIS code of conduct and principles.
• Champion a respectful work environment committed to zero tolerance for behaviours undermining participant rights and inclusivity.
• Engage continuously with people who have lived experience, valuing their expertise and advice.
• Recognise vulnerable participants or scenarios and support workers in managing risks appropriately, including implementing individual safeguards that balance choice and safety.
• Pursue ongoing self-development through reflective practice, maintaining professional relationships, and updating knowledge of best practices.
• Evaluate participant needs and contribute to the creation, planning, and execution of personalized support, skills training, and development programs.
• Conduct interviews with participants to assess their support needs and challenges comprehensively.
• Monitor and document participant progress and support requirements.
• Refer participants to allied health professionals, specialist services, or other agencies to meet additional health or support needs.
• Assess community resources and requirements concerning participant health, welfare, housing, employment, and training services.
• Compile detailed reports and assist in funding applications to governmental and agency bodies concerning participant support and outcomes.

Required Qualifications and Experience

• Possession of an AQF associate degree, advanced diploma, diploma, or higher qualification in Individual Support, Community Services, Disability, or a related field.
• A minimum of two years’ experience as a Residential Care Officer in community or residential care settings.
• At least two years’ experience supporting clients with daily living activities, personal care, and behavioural support.
• Demonstrated two years’ experience implementing care plans, support programs, and maintaining case documentation.
• Two years’ experience collaborating with multidisciplinary teams, including healthcare providers, case managers, and families.
• Proven experience managing challenging behaviours and responding effectively to incidents within care environments.
• In-depth understanding of care standards, safeguarding protocols, and workplace health and safety regulations.
• Competency in maintaining accurate documentation such as case notes, incident reports, and care records.
• Effective communication skills and the ability to interact constructively with clients, families, and support teams.
• Capability to work autonomously within a structured care environment.
• Strong interpersonal skills combining compassion with a client-centered approach.
• Well-developed organizational and communication skills enabling both independent operation and team collaboration.
• Experience managing relationships with businesses, customers, and stakeholders in community and personal services.