Reservations Host at Six Senses The Palm, Dubai

Role Overview

The Reservations Host will handle all operations related to hotel reservations efficiently and accurately in a luxury hospitality setting. This role involves managing reports, processing reservations, and coordinating with various departments and external agents to ensure a seamless guest experience.

Key Duties and Responsibilities

• Generate daily reports for the Reservation team along with data for operational and Sales & Marketing departments.
• Manage new and existing reservations, update records, process deposits, respond to reservation inquiries within 24 hours, and perform related administrative tasks including handling No Show reports, commission tracking, and comments.
• Support the allocation of rooms and address special guest requests, including blocking rooms as required.
• Communicate with guests and travel agents to resolve any discrepancies in preferences or special requests prior to arrival.
• Monitor and forecast room availability based on active bookings.
• Ensure synchronization of the internet reservation system with other hosts for accuracy.
• Assist in setting room rates aligned with the resort's sales strategies.
• Manage guest profile and history systems to maintain comprehensive records.
• Complete daily reservations with full guest details, ensuring accuracy in profiles, rate codes, and market/source information.
• Maintain and exceed service standards as defined by Six Senses guidelines and the Luxury Quality Assurance (LQA) framework.
• Strictly follow LQA standards and incorporate guest feedback to improve services.

Qualifications and Experience

• Minimum of a high school diploma or equivalent; hospitality diploma or degree from an accredited institution is preferred.
• At least 1 year of experience in a similar luxury hotel role with demonstrated success.
• Proficiency with MS Office applications including Word, Excel, PowerPoint, and Outlook.
• Familiarity with hotel management systems such as PMS, GDS, and CRS is essential.
• Understanding of reservation policies, discounts, meeting/event bookings (MICE), and procedures for handling both local and international room bookings.
• Excellent written and verbal English communication skills.
• Ability and willingness to live and travel remotely as needed.

Additional Information

Six Senses The Palm, Dubai promotes equal employment opportunities for all candidates. The provided responsibilities and qualifications summarize the role's scope but are not exhaustive. Candidates who may not meet every criterion exactly but feel suitable for the role are encouraged to apply and start their journey with the company.