Reservations Agent - Group Bookings

About The Role

Join The Star Gold Coast as a Reservations Agent for Group Bookings, where you will be instrumental in ensuring a smooth accommodation booking process tailored for group clients. Collaborating closely with Sales, Event Planning, and Front Office teams, you will oversee group reservation needs from initial handover through to arrival and departure to guarantee outstanding guest experiences while optimizing revenue possibilities.

The Star Gold Coast, an iconic hub on the Gold Coast for over 40 years, offers an exceptional entertainment experience featuring award-winning dining, vibrant bars, theatrical shows, casino gaming, impressive event venues, and over 1,000 accommodation options including rooms, suites, and apartments. Whether seeking a new challenge or the next step in your career, this environment fosters growth and success.

Key Benefits

• Daily complimentary meals onsite, including hot dishes and sandwich options
• Full-time position with generous leave entitlements and supportive leadership focused on people
• Availability of discounted parking facilities
• Up to 30% discount on our acclaimed restaurants and accommodation
• Commitment to diversity, teamwork, and enabling employees to be their best
• Lifestyle discounts encompassing gym memberships, retail savings, and dry-cleaning services
• Access to mental health and wellbeing resources
• Abundant opportunities for career advancement and professional development

Who We Are Looking For

• Experience working in hotel reservations, front office roles, or managing group bookings
• Excellent customer service skills paired with strong communication and the ability to nurture relationships while juggling multiple tasks in a dynamic setting
• Proficient computer skills, especially in Microsoft Office; familiarity with Opera, Respak, ASEM, or similar reservation management software is desirable
• A forward-thinking, detail-focused approach with the capacity to identify revenue enhancement through upselling and to provide exceptional client service

Our Culture & Inclusion

We are devoted to fostering a diverse, equitable, and inclusive workplace that leads to memorable guest experiences, supportive environments for team members, and positive community impacts. Applications are welcome from individuals of all backgrounds, including diverse cultures, religions, gender identities, the LGBTQI+ community, First Nations peoples, people with disabilities, and veterans. Join us and take the opportunity to shine!