Rent Recovery Manager

Role Summary

The Rent Recovery Manager leads the rent recovery process by guiding a team of Rent Recovery Specialists and handling a portfolio of delinquent accounts directly. This is a hands-on management position that combines team supervision, operational oversight, and active collections work. The role focuses on collecting overdue balances from former residents, improving team output, and applying in-house recovery steps before accounts are sent to outside collection vendors. The position also supports leadership with reporting on delinquency patterns, late fee performance, and recovery results.

Key Responsibilities

• Lead, coach, and develop Rent Recovery Specialists to build strong individual performance and a high-accountability, results-focused team culture.
• Track daily workflow, calling activity, and portfolio management to keep productivity, follow-up timing, and recovery targets on track.
• Deliver training, performance feedback, and ongoing coaching to strengthen collection results and employee growth.
• Own quality assurance for the team’s collection activity, including documentation quality, effectiveness, and compliance with company and regulatory standards.
• Manage both personal account work and leadership duties according to portfolio size, staffing, and business requirements.
• Handle an assigned portfolio of former resident accounts aged 1 to 90 days after move-out, including daily outbound collection calls and follow-up.
• Negotiate payment plans, settlements, and resolution options within company limits to improve recovery and close accounts quickly.
• Act as the escalation contact for difficult or high-risk accounts and resolve sensitive resident issues with professionalism and discretion.
• Move accounts forward toward resolution, including write-off or placement with third-party collection vendors when appropriate.
• Work within approved authority limits for settlements, discounts, write-offs, and vendor placement, escalating exceptions when needed.
• Apply company rules consistently for payment plans, settlements, write-offs, vendor placement, internal controls, and relevant collection regulations.
• Review portfolio and team performance, identify patterns and risks, and adjust strategies to improve recovery and reduce aging receivables.
• Prepare and deliver accurate reporting for leadership on delinquency, late fees, collection results, recovery rates, write-offs, settlements, team performance, and ad hoc needs.
• Keep account records detailed, compliant, and audit-ready in the collections platform and property management system.
• Partner with Revenue Management, Operations leadership, Site Teams, property teams, and Accounting on recovery efforts, account resolution, reconciliations, and financial accuracy.
• Look for ways to improve collection processes, tools, workflows, system usage, and reporting efficiency.
• Represent the organization in a courteous and professional manner at all times.

Qualifications

• High school diploma or GED is required.
• Background in a property management-related field is preferred.
• 1 to 3 years of leadership, coaching, or supervisory experience in collections, customer service, revenue recovery, or property management is required.
• 1 to 3 years of experience managing delinquent accounts, payment arrangements, settlements, escalations, and account resolution is preferred.
• 1 to 3 years of experience preparing and reviewing collections, delinquency, or performance reports for operational decisions is preferred.
• 1 to 3 years of experience in military housing or property management is preferred.
• 1 to 3 years of experience using Yardi or another property management system is preferred.
• Ability to manage team performance through productivity metrics, recovery goals, coaching, and accountability.
• Strong understanding of collections processes, payment plans, settlements, write-offs, and third-party placement.
• Working knowledge of property management systems, collections software, and Microsoft Excel.
• Ability to maintain accurate, compliant, and audit-ready records and documentation.
• Ability to juggle multiple priorities, balance individual account work with team leadership, and meet deadlines in a high-volume setting.
• Sound judgment and decision-making skills, including knowing when to work within approval limits and when to escalate exceptions.
• Understanding of applicable collection laws, company policies, and compliance expectations as relevant to the role.
• Strong analytical ability to interpret data, spot trends, and recommend practical actions.
• Strong conflict resolution, negotiation, and problem-solving skills.
• Ability to manage sensitive resident conversations and escalations with discretion and professionalism.

Compensation

The company states that compensation is competitive and equitable, with final pay determined by factors such as location, skills, education, licenses, certifications, and experience. Internal and external pay considerations are also part of the final offer process. A generous total compensation and benefits package is included.

Benefits

The benefits package includes paid time off, medical coverage, dental coverage, life insurance, disability insurance, HSA/FSA accounts, retirement benefits, rewards programs, and additional offerings.

Equal Opportunity and Accommodation

The employer provides equal employment opportunity regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other legally protected characteristic. Reasonable accommodations may be available to help individuals with disabilities perform essential job functions.

Additional Information

The posting includes internal reference tags: #INDHUNT and #ZRHMH. The company also notes that federal law requires applicants to be informed of their rights, with a reference to the Department of Labor’s Know Your Rights notice.

Notice

This is a full-time onsite role in Alpharetta, Georgia.