Remote Medical Scheduling Specialist - Patient Access Center

Role overview

Community Health Systems (CHS) is seeking a Remote Scheduling Specialist for its Patient Access Center. In this role, you will support patients as a primary first contact, help coordinate appointments, and ensure patient information and requests are communicated accurately to clinical teams. The position is fully remote.

What the role involves

• Arrange patient appointments accurately across one or more clinics, depending on your assignment.
• Handle incoming messages and calls from patients, clinicians, and staff through phone, text, email, and call center tools to manage scheduling needs and urgent requests.
• Identify calls that require immediate clinical attention and transfer them promptly to clinic staff; for non-urgent issues such as refill needs or clinical questions, document and route them through the EMR.
• Confirm patient demographic details and insurance information while following all applicable compliance requirements.
• Look up patient requests in the medical record, share needed information, and resolve questions while protecting patient privacy.
• Keep EMR in-baskets, call center systems, and related tools monitored so communication tasks stay on track.
• Provide professional, timely support to patients, providers, and facility staff.
• Take on additional duties as assigned and follow all organizational policies and standards.

Qualifications

• A high school diploma or GED is required.
• A bachelor’s degree in Healthcare Administration, Business Administration, or a related discipline is preferred.
• 1 to 3 years of experience in scheduling, operations, or healthcare administration is required.
• 1 to 3 years of experience with physician scheduling, patient appointment scheduling, or call center operations is required.

Skills and abilities

• Working knowledge of scheduling systems, EMR platforms, and Microsoft Office.
• Strong verbal and written communication skills.
• Customer-service mindset with the ability to provide prompt and courteous assistance.
• Good judgment and problem-solving ability.
• Strong attention to detail.
• Ability to balance multiple priorities in a busy healthcare or call center setting.
• Understanding of healthcare standards, confidentiality, and compliance practices.

Benefits

• Paid time off (PTO).
• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Tuition reimbursement.

Additional information

Community Health Systems is a major healthcare provider operating across 36 markets in 14 states, with 69 affiliated hospitals and more than 10,000 beds, along with roughly 1,000 additional care sites including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

This opportunity is not eligible for immigration sponsorship now or in the future. Candidates must already be authorized to work in the United States for any employer.