Remote Medical Scheduling Specialist - Patient Access Center

About Resonance CX Partners and Community Health Systems

Resonance CX Partners strives to connect experienced professionals with roles that align with their core values. We act as a bridge between candidates and customer-focused organizations, without being a traditional staffing agency or hiring firm.

Community Health Systems (CHS) is a prominent healthcare provider operating 69 hospitals and nearly 1,000 care sites across 14 states, serving 36 markets nationwide. CHS is committed to delivering exceptional healthcare services to communities with a strong focus on patient access.

Role Overview

The Remote Scheduling Specialist plays a crucial part in supporting the scheduling operations for assigned hospitals, clinics, or centralized patient access centers. Acting as the initial contact for patients, this role facilitates appointment scheduling, manages patient needs, and efficiently communicates patient information to clinical teams within a centralized call center environment. This position ensures accuracy, timeliness, and compliance in appointment handling while fostering positive communication among clinicians, patients, and leadership.

Primary Responsibilities

• Coordinate accurate patient appointment scheduling across various clinics as assigned.
• Handle inbound communications through phone, text, email, and call center platforms from clinicians, patients, and staff to resolve scheduling requests—including urgent and emergent situations.
• Evaluate callers’ concerns to identify urgent clinical issues warranting immediate transfer to clinical personnel; appropriately document and forward non-urgent matters such as prescription refills and clinical inquiries via the EMR system.
• Verify patient demographic and insurance details to maintain compliance with relevant regulations.
• Research patient requests within electronic medical records to provide information and resolve inquiries while ensuring confidentiality.
• Monitor EMR messages, call center tools, and related technology to effectively manage communication workflows.
• Deliver timely, courteous, and professional service ensuring positive experiences for patients, providers, and facility staff.
• Adhere to all organizational policies and standards.

Qualifications and Skills

• High School Diploma or GED required; Bachelor's degree in Healthcare Administration, Business Administration, or related field preferred.
• Between one to three years of experience in healthcare scheduling, call center operations, or healthcare administration required.
• Proficiency with scheduling software, electronic medical records (EMR), and Microsoft Office suite.
• Strong verbal and written communication skills accompanied by excellent customer service orientation.
• Capability to provide prompt, courteous, and knowledgeable support to diverse stakeholders.
• Solid problem-solving abilities and meticulous attention to detail.
• Ability to prioritize and manage multiple tasks efficiently under fast-paced clinical or call center environments.
• Familiarity with healthcare compliance standards, patient confidentiality, and relevant protocols.

Benefits Offered

• Paid Time Off (PTO)
• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement plan with employer matching contributions
• Tuition reimbursement opportunities

Additional Information

This is a fully remote position based in the United States. Applicants must possess valid authorization to work in the U.S.; this role does not provide immigration sponsorship now or in the future.