Remote Medical Receptionist

About the client

The hiring organization works in healthcare and chronic care management, with a focus on improving population health outcomes. It partners with healthcare providers and their patients to deliver dependable service and meaningful value. The company is in a startup growth stage and operates in a fast-moving healthcare setting where care delivery is continuously evolving.

Role overview

This position is the first touchpoint for incoming calls and communication. The Remote Medical Receptionist will manage a busy call environment, route inquiries to the right people, support appointment coordination, and help keep communication flowing smoothly between patients, providers, and internal teams.

Key responsibilities

The role centers on managing high-volume front-desk style communications remotely while also handling a range of support tasks.

• Receive, screen, and direct inbound calls to the correct department or staff member
• Pass along messages and escalate issues where needed
• Arrange, adjust, and confirm patient appointments
• Provide general administrative and clerical assistance

Required background

Candidates should bring at least one year of relevant experience in customer support, administrative work, healthcare reception, a provider office, or patient relations. Strong communication skills, both written and verbal, are essential, along with a professional manner when handling difficult conversations or escalations. Familiarity with basic administrative processes and comfort using Microsoft Office or similar tools are also expected.

Preferred qualifications

Additional preference will be given to applicants with one year of clinical experience and those holding an active Clinical Multi-State or Compact License. An Associate’s Degree, or an equivalent qualification, is preferred.

Compensation and employment terms

The compensation for this role is $14.50 per hour. The employer is an equal opportunity organization and considers all qualified applicants fairly, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Application note

The recruitment team is acting as a connector for this opportunity rather than the direct employer of record. Candidates are expected to complete their application through the hiring company’s own application system.