Remote Medical Customer Service Specialist

About the Role

Join Community Health Systems (CHS) - Shared Services Center as a Remote Customer Service Specialist, where you'll contribute significantly to high-quality healthcare by nurturing strong patient relationships and supporting the communities we serve.

Job Responsibilities

• Serve as the primary contact for customer inquiries via multiple channels including phone, email, and chat, delivering accurate and timely assistance.
• Identify customer needs and issues, resolving problems efficiently and escalating complex matters when necessary to appropriate teams.
• Provide first-level support related to platforms, software applications, and back-office operations.
• Accurately document all customer interactions in the CRM system, maintaining detailed records of issues and resolutions.
• Maintain compliance with quality standards and key performance indicators such as productivity, response times, and customer satisfaction.
• Exemplify professionalism, patience, and a customer-centric approach in all communications.
• Collaborate and share knowledge within the team to foster a supportive and productive work environment.
• Adhere strictly to company policies and standards.

Work Schedule

The schedule is Monday through Friday, from 8:30 AM to 5:00 PM Arizona time. Initial training for the first three weeks occurs Monday through Friday, 8:00 AM to 4:30 PM Central Standard Time.

Qualifications

• High School Diploma or GED required.
• Some college coursework or an Associate Degree in a related field is preferred.
• 1-2 years of experience in customer service, ideally within a call center or help desk environment.
• Familiarity with CRM software and customer support tools is preferred.

Skills and Abilities

• Excellent verbal and written communication skills to effectively address and resolve customer concerns.
• Competent with computers, including Microsoft Office Suite and CRM platforms.
• Strong problem-solving and critical thinking capabilities.
• Ability to handle multiple tasks and prioritize efficiently in a dynamic setting.
• Attention to detail with a focus on accuracy and quality.
• Capable of working both independently and collaboratively within a team.
• Strong interpersonal skills enabling positive engagement with customers and colleagues.

Additional Information

Community Health Systems is a leading healthcare provider with facilities across multiple states, including 69 hospitals and approximately 1,000 other healthcare sites such as physician practices and emergency centers. This position is fully remote and is not eligible for immigration sponsorship; applicants must be authorized to work in the U.S. without restrictions. The company offers comprehensive benefits including paid time off, medical/dental/vision coverage, 401k with matching, and tuition reimbursement.