Remote Medical Call Center Customer Service Representative

Overview

Resonance CX Partners connects skilled professionals with roles that resonate deeply with their values. We are not a staffing agency and do not directly hire; instead, we locate and validate positions from organizations focused on customer care. Please note that RemX does not request any payment during hiring. If asked for money or falsified documentation, report immediately as such practices are unlawful and subject to investigation.

About the Role

Our client, a prominent Fortune 500 pharmaceutical company, is expanding its remote workforce with passionate, service-oriented Call Center Representatives. This position offers a $16 hourly wage paid weekly plus benefits. Working hours run Monday through Friday from 8:00 AM to 9:00 PM Eastern Standard Time. Candidates must be capable of completing an 8-hour shift anywhere within these hours.

Job Responsibilities

• Deliver exceptional support and assistance to customers and patients.
• Confirm accuracy of patient information and documentation.
• Handle inbound calls and potentially outbound conversations addressing prescription benefit concerns.
• Collect and examine patient billing and medical records diligently.
• Comply fully with Federal Health Care Program standards and regulations.

Requirements

• At least 1 year of recent experience in call center roles, without exceptions.
• Familiarity with medical terminology, HIPAA compliance, and safeguarding patient privacy is advantageous.
• High precision and detail orientation in entering data.
• Access to a private, quiet, and distraction-free environment suitable for remote work.
• Ability to maintain full-shift attendance adhering strictly to schedules.
• Basic technical skills to resolve typical remote work computer problems.
• Reliable high-speed wired internet connection; mobile hotspots are not permitted.
• Commitment to meeting all required company Key Performance Indicators.
• High School diploma or equivalent educational qualification.

Additional Information

• The employer will provide the necessary equipment, which is shipped directly to the employee’s home.
• Start date is to be determined.