Remote Medical Assistant (Healthguide) at Guidehealth

About Guidehealth

Guidehealth is a healthcare company driven by data and performance, focused on delivering affordable, high-quality care that enhances patient health while supporting healthcare providers. Utilizing AI and predictive analytics, it connects patients and providers through remotely-embedded Healthguides™ and a centralized service organization. Physician-led, it aims to improve health outcomes both inside and outside clinical settings.

Role Overview

As a Healthguide, you will work closely with clinical teams to strengthen relationships between patients and their primary care providers. Your role will involve assisting patients in navigating their healthcare, addressing concerns, improving communication, and supporting overall health and wellness.

Key Responsibilities

• Primarily operating remotely, collaborate with medical practice staff and Guidehealth Case Management to manage selected patient populations.
• Work autonomously while remaining a cooperative team member integrated with medical practices.
• Support patients in achieving better health outcomes by responding to their inquiries, coordinating care with medical practices, facilitating impactful care plans, closing care gaps, escalating medical issues, and directing patients to appropriate resources including specialty referrals and community organizations.
• Maintain accurate and timely documentation of patients' medical history and issues in electronic health records (EHR).
• Have knowledge of referral and prior authorization processes.
• Build and sustain professional, trusting relationships with assigned medical practices and within Guidehealth.
• Meet assigned Key Performance Indicators (KPIs) to improve patient health outcomes and reduce medical costs.
• Use effective communication channels like calls, texts, portals, and emails to engage and schedule high-risk patients.
• Escalate medical concerns appropriately to nurses, physicians, or leadership.
• Follow all organizational security policies to safeguard Protected Health Information (PHI) and intellectual property.
• Occasionally travel (10-15%) to clinical sites in Atlanta, GA for patient/provider engagement and retinal eye exams, with paid training included.

Qualifications and Experience

• Certified or Registered Medical Assistant or Certified EMT with a minimum of 2 years experience.
• Passion for coordinating care for patients with complex medical and social needs.
• Willingness to develop skills in motivational interviewing, critical listening, and behavioral change management to enhance patient engagement.
• Strong interpersonal skills emphasizing empathy, patience, professionalism, and respect in all interactions.
• Excellent conversational and real-time patient documentation skills using software tools.
• Familiarity with medical terminology and primary care practice functions.
• Understanding of social determinants of health.
• Proficiency with technology and ability to navigate multiple platforms including EHRs, care management databases, phone systems, and Microsoft Office suite (Outlook, Word, Excel).
• Experience with various EHR systems like eClinicalWorks, EPIC, Athena, and Cerner.
• Ability to manage multiple priorities with attention to detail and focus.
• Capacity to work independently under supervision of licensed clinicians.
• Demonstrated success in remote work environments.
• Reliable vehicle and valid driver's license for occasional travel.
• Maintaining patient confidentiality by using private home office setups and provided headsets.
• Compliance with organization policies and willingness to perform other assigned duties.

Compensation and Benefits

• The role offers a base hourly wage ranging from $21 to $24, with pay distributed biweekly.
• Fully remote work setup reduces commute times and supports work-life balance.
• Comprehensive benefits including Medical, Dental, and Vision insurance plans.
• 401(k) plan with employer matching up to 3% on 6% contributions.
• Life and Disability insurance as well as optional voluntary life insurance coverage.
• Employee Assistance Program for support during difficult times.
• Paid time off to encourage personal and work-life balance.
• Paid parental leave for family expansion.
• Opportunities for professional development and career growth.

Additional Details

• All full-time employees working 30+ hours per week qualify for the comprehensive benefits package; contractors and temporary roles are excluded.
• Guidehealth is an equal opportunity employer committed to diversity, inclusion, and non-discriminatory employment practices.
• Strict adherence to security policies to protect sensitive health and company data.
• As a remote-first company, Guidehealth provides necessary equipment at no cost. Employees must have their own internet with at least 100 Mbps download and 10 Mbps upload speeds.
• Employees should disclose any secondary employment for transparency and must maintain availability during work hours with video-enabled virtual meetings.