Remote Medical Assistant - Healthguide

About Guidehealth

Guidehealth is a healthcare company driven by data and committed to operational excellence. Their mission is to make healthcare affordable, enhance patient health, and improve provider fulfillment by leveraging AI, predictive analytics, and remotely embedded Healthguides™ supported by a central Managed Service Organization. Physician-led, the company focuses on delivering high-quality care centered on outcomes and value for all patients.

Role Overview and Responsibilities

As a Healthguide, you will strengthen connections between patients and their primary care providers by working closely with clinical teams. Your role involves engaging patients, assisting them in navigating healthcare needs, resolving medical concerns, and enhancing communication with medical staff.

• Operate mainly remotely, collaborating with patients’ medical practice teams and Guidehealth’s Case Management team to support a targeted patient population.
• Work autonomously while integrating as a key member of the medical practice team.
• Help patients improve health outcomes by addressing inquiries, facilitating referrals to specialists and community organizations, closing care gaps, and escalating medical issues appropriately.
• Accurately document patients’ medical history and issues within the electronic health record (EHR) system.
• Understand referral and prior authorization workflows.
• Build strong professional relationships with medical practices and Guidehealth colleagues.
• Meet assigned performance metrics aimed at promoting positive health results and reducing medical expenses.
• Engage high-risk patients through various communication methods such as calls, texts, portals, and emails to schedule appointments.
• Escalate medical concerns to the Health Guide Registered Nurse, Primary Care Physician, or Guidehealth leadership when necessary.
• Follow all security protocols to protect protected health information (PHI) and intellectual property.
• Occasional compensated travel (10-15%) within the Atlanta, GA area for patient engagement and retinal eye exam duties, including provided training.

Qualifications and Skills

• Certified or Registered Medical Assistant, or Certified EMT, with at least 2 years of experience.
• Passion for coordinating care and assisting individuals with complex medical and social challenges.
• Willingness to develop skills in motivational interviewing, critical listening, and behavior change techniques to enhance patient engagement.
• Strong interpersonal abilities emphasizing empathy, patience, professionalism, and respect in all interactions.
• Excellent verbal and written communication skills with experience documenting patient interviews in real-time using software tools.
• Familiarity with medical terminology and primary care practice operations.
• Understanding of social determinants of health.
• Competence in navigating multiple technology platforms such as EHR systems, care management analytics, phone systems, and Microsoft Office.
• Proficient in Microsoft Outlook, Word, and Excel.
• Experience using popular EHR software including eClinicalWorks, EPIC, Athena, Cerner.
• Ability to prioritize tasks independently while maintaining attention to detail.
• Successful experience working remotely.
• Reliable transportation and valid driver's license for occasional site visits.
• Maintains patient confidentiality by using a headset and working in a private home office setting without distractions.
• Compliance with company policies and willingness to perform additional duties as assigned.

Compensation and Benefits

The hourly wage for this position ranges from $21 to $24, paid biweekly. Guidehealth provides a comprehensive benefits package to full-time employees working 30 or more hours weekly, including:

• Fully remote work for flexibility and reduced commuting time.
• Medical, dental, and vision insurance coverage.
• 401(k) plan with a 3% employer match on employee contributions up to 6%.
• Life and disability insurance, including voluntary life options.
• Employee Assistance Program (EAP) for support during difficult times.
• Paid time off for work-life balance.
• Paid parental leave for new family members.
• Access to career development and training resources.

Company Culture and Values

• Accountability based on transparency, reliability, and integrity.
• Continuous learning and growth to improve healthcare’s future.
• Collaborative innovation to creatively solve problems.
• Valuing every team member’s unique perspective.
• Empathy in action to foster meaningful connections.

Additional Information and Policies

• Guidehealth is an equal opportunity employer committed to diversity and inclusion in all aspects of employment.
• Strict adherence to security policies to safeguard PHI, personally identifiable information (PII), and company intellectual property.
• Remote employees must have their own internet meeting minimum speed requirements (100 Mbps download / 10 Mbps upload) and are provided necessary equipment by the company.
• Employees are expected to disclose any secondary employment and remain available during working hours with active participation in virtual meetings.