Remote Medical Administrative Assistant / Patient Support Specialist

About The Company

Evolution Sports Group specializes in sports medicine and rehabilitation services aimed at enhancing the performance and recovery of athletes ranging from amateurs to professionals. The organization is dedicated to advancing patient outcomes through innovative therapies, skilled medical personnel, and a nurturing environment that encourages continuous professional growth. The company’s core values include integrity, excellence, and a strong patient-centered philosophy, positioning it as a prominent leader in healthcare focused on sports medicine.

Role Overview

The role of Medical Administrative Assistant / Patient Support Specialist is crucial in supporting operational processes while delivering exceptional assistance to patients. This full-time position is fully remote within the United States, requiring dependable internet access. Key tasks involve managing appointment scheduling, keeping comprehensive patient records, and offering timely support to both patients and medical staff. The position suits a detail-focused individual with strong communication capabilities capable of multitasking efficiently in a dynamic healthcare environment. It offers a pathway for career advancement in healthcare administration with the flexibility of working remotely.

Qualifications

• High school diploma or equivalent; preference for associate or bachelor's degree in healthcare administration or related fields
• 1 to 2 years of experience in a medical administrative capacity
• Familiarity with medical terminology and healthcare operations
• Competence in Microsoft Office and electronic medical records (EMR) software
• Excellent oral and written communication skills
• Strong interpersonal skills and a customer-service oriented approach
• Ability to manage multiple tasks, prioritize responsibilities, and use time effectively
• Meticulous attention to detail and accuracy
• Prior experience with insurance verification and billing is beneficial
• Capability to work independently and collaboratively in a remote work environment

Key Responsibilities

• Efficiently scheduling and coordinating patient appointments with medical professionals
• Accurately maintaining and updating patient records and information
• Providing prompt, courteous responses to patient inquiries and support needs
• Communicating with insurance providers to verify coverage, submit claims, and manage reimbursements
• Ensuring adherence to HIPAA guidelines to protect patient data confidentiality
• Supporting billing processes including invoicing and payment handling
• Collaborating with healthcare and administrative teams to enhance patient care delivery
• Performing general administrative tasks such as data entry, filing, and document management
• Maintaining up-to-date patient databases to ensure data accuracy and accessibility
• Assisting the medical team with additional administrative functions to promote operational efficiency

Benefits and Compensation

• Competitive hourly wage ranging between $40 and $60, commensurate with experience and performance
• Paid training over a one-week onboarding period with a $700 bonus upon completion
• Flexible scheduling options with availability for full-time or part-time hours
• Remote work environment supported with company-provided equipment including a high-performance laptop, dual monitors, printer/scanner, headset, and accessories
• Monthly stipend to subsidize internet or electricity expenses
• Paid Time Off (PTO), sick leave, paid holidays, and comprehensive health, dental, and vision insurance
• Access to virtual mental health services
• 401(k) retirement investment plan where eligible
• Opportunities for professional development with promotions, training, and internal mobility programs
• Additional perks including wellness allowances, employee recognition incentives, birthday stipends or gift cards, and yearly performance evaluations with possible pay increases

Equal Opportunity Employer Statement

Evolution Sports Group is committed to fostering a diverse and inclusive workplace, welcoming applicants without regard to race, color, religion, gender identity or expression, sexual orientation, nationality, age, disability, or any protected category under law. Qualified candidates from all backgrounds are encouraged to apply and will receive unbiased consideration throughout the hiring process.