Virtual Assistant, Medical (Telemedicine Coordinator)

About Marathon Health

Marathon Health is a prominent provider specializing in advanced primary care services focused on enhancing the healthcare experience for millions in the United States. Operating for over 20 years, the company collaborates with employers and union plans to offer innovative, value-driven healthcare through onsite, near-site, network health centers, and extensive virtual primary care. They emphasize building trusted, individualized patient relationships and promoting accessible, cost-efficient healthcare options. Recognized as a Great Place to Work®, Marathon Health cultivates an inclusive culture that empowers employees to thrive and contribute significantly to improving community health outcomes.

Position Overview

The Telemedicine Coordinator plays a critical role in managing virtual patient appointments from start to finish. This remote role involves orchestrating seamless video consultations by handling pre-visit patient communication, verifying registration and insurance, assisting throughout virtual check-in and check-out, preparing patient charts, overseeing virtual waiting areas, and launching telehealth sessions via Zoom or similar platforms. Although clinical hands-on activities like blood draws are not required, a solid understanding of clinical processes is helpful. The role requires strong communication, technological proficiency, patience, and problem-solving skills to resolve any virtual visit challenges efficiently. Collaboration with healthcare teams ensures high-quality virtual care delivery, accurate documentation, and timely follow-up scheduling, supporting a broad patient base with remote monitoring capabilities.

Key Responsibilities

• Initiate contact with patients before appointments to verify registration and insurance details.
• Organize and prepare patient charts and relevant health information to aid providers.
• Guide patients through virtual check-in and check-out procedures on the telehealth platform.
• Manage the virtual waiting room and start telemedicine sessions using Zoom or comparable tools.
• Provide technical support to patients during virtual visits, addressing any issues promptly.
• Ensure effective handoff of patients to healthcare providers with complete information.
• Arrange follow-up visits and coordinate referrals for additional care or specialists.
• Review and update medical records during patient interactions.
• Assist with simple clinical tasks like taking vitals and medication preparation as needed.
• Maintain compliance with clinical documentation standards and organizational guidelines.
• Engage in outreach activities to enhance patient engagement and care plan adherence.
• Manage clinical and administrative supplies to ensure readiness for virtual and onsite services.

Qualifications and Skills

• A minimum of one year experience as a Medical Assistant, preferably in primary care settings.
• Completion of an accredited Medical Assistant or related healthcare training program.
• Certification or registration as a Medical Assistant according to state law requirements.
• CPR/BLS certification valid at the start of employment.
• Phlebotomy experience is advantageous.
• Excellent communication abilities and strong troubleshooting skills.
• Comfort with remote work and teamwork in a virtual environment.
• Proficiency with telehealth platforms such as Zoom or similar software.
• Basic knowledge of clinical workflows and documentation practices.

Benefits

• Comprehensive health insurance options including medical, dental, and vision coverage.
• Employer-funded life and disability insurance benefits.
• Flexible spending accounts (HSA, FSA) and optional illness, accident, and hospitalization policies.
• Paid time off encompassing vacation, sick days, and holidays.
• No out-of-pocket expenses for scrubs and related supplies.
• Opportunities for career advancement and professional development within a nurturing work environment.
• Access to telehealth and remote patient monitoring technologies.

Equal Opportunity Statement

The employer is committed to diversity and inclusion, providing equal opportunities without discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or other protected statuses. The organization fosters a respectful, equitable workplace where all employees and applicants can succeed.