Job description

About Daisy Orlando

Daisy is a pioneering national brand specializing in smart home and small business technology installation and service, operating from its headquarters in Costa Mesa, California, with over 20 locations across the United States. Recognized as the 2025 ACG Orange County Startup Award winner, the company is experiencing rapid growth while maintaining a commitment to outstanding customer care even after the services are delivered.

Role Overview

The Remote Appointment Specialist will be responsible for engaging with customers familiar with Daisy by phone, rekindling connections, and scheduling their subsequent service appointments. This role focuses on warm, friendly outreach—making it easier for customers to book their visits rather than engaging in aggressive selling. The specialist will efficiently manage a national appointments calendar and ensure smooth rescheduling processes without disruptions.

Key Responsibilities and Skills Needed

Manage high volume outbound calls to contact customers.
Maintain an upbeat and approachable phone manner, persisting positively despite potential refusals.
Navigate technology comfortably and understand customer interaction platforms; familiarity with CRM systems, particularly Microsoft Dynamics, is advantageous.
Self-manage daily tasks effectively in a fully remote setting with organized scheduling.
Coordinate appointments on a national scale and handle reschedules accurately.

Ideal Backgrounds

Experience in call centers, inside sales, business development representative roles, or customer support with daily call targets.
Previous employment at telecommunications providers such as Verizon, AT&T, or T-Mobile.
Retail or tech support experience at establishments like Best Buy/Geek Squad or Apple Store/Genius Bar.

Compensation and Benefits

Annual base salary of $45,000.
Uncapped commission based on appointments booked, with an expected target around $19,000 yearly, summing approximately $64,000 OTE. High performers have the potential to earn more.
5% annual performance bonus based on base salary.
Stock option opportunities.
Comprehensive benefits including 401(k), dental, health, vision insurance, paid time off, and parental leave.
Training provided in person at local branches.

Additional Information

This franchise location is independently owned and operated; all hiring decisions are made by the local franchise management. Applicants should direct employment questions to the franchise location rather than the corporate office.