Radiology Scheduler - Remote Position at $16.00/hr Starting 8/13/26

About Carenet Health

Carenet Health promotes an environment that encourages collaboration, creativity, and innovation. They prioritize empowering employees with trust, growth opportunities, and accountability. The company seeks driven individuals with an entrepreneurial mindset who aspire to deliver outstanding performance in healthcare support roles.

Role Overview

This remote Radiology Scheduler position requires delivering compassionate, precise, and timely scheduling assistance for radiology appointments involving multiple imaging techniques. Serving as a primary contact within a high-volume contact center, the position demands strong critical thinking, efficiency, and meticulous handling of complex patient interactions under healthcare protocols.

Responsibilities

• Manage intricate patient communications necessitating independent judgment, prioritization, and adherence to escalation processes.
• Schedule, confirm, cancel, and reschedule radiology appointments across modalities such as Mammography/Breast Imaging, MRI, CT, Ultrasound, DEXA, Fluoroscopy, and related services.
• Document all patient interactions and updates accurately in CRM and scheduling systems concurrently.
• Provide patients with accurate information regarding imaging procedures, preparation, provider orders, and broader radiology queries.
• Uphold professionalism, empathy, and accuracy during interactions involving sensitive medical and insurance details.
• Verify and document insurance according to established standards and client protocols.
• Review imaging orders for appropriateness and coordinate with providers and clinical partners as required.
• Conduct outbound calls to manage scheduling, follow-ups, and appointment resolution.
• Adhere strictly to HIPAA, confidentiality requirements, call center metrics, and organizational policies.
• Engage in ongoing coaching, quality assurance reviews, and performance enhancement activities.
• Adapt to support diverse clients, departments, or workflows as per business needs.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED is mandatory.
• At least six months of remote work experience in customer service, scheduling, healthcare, or call center environments is required.
• Familiarity with adherence to contact center metrics including quality, attendance, and service levels.
• Typing speed of 35–40 words per minute.
• Proficiency with Windows OS and Microsoft Outlook, Word, Excel.
• Ability to navigate and learn multiple systems simultaneously such as CRM, scheduling, and client-specific platforms.
• Strong problem-solving skills, multitasking capability, organizational and communication competencies.
• Knowledge of medical terminology and healthcare procedures is advantageous.
• Willingness to accept feedback and adjust to change.
• Flexibility to work assigned shifts including evenings, weekends, and holidays.

Compensation and Benefits

The hourly wage for this role is $16.00. Carenet Health also offers a broad benefits package encompassing health, dental, and vision insurance, a 401(k) with company match, paid time off including holidays, flexible spending accounts, employee wellness initiatives, and opportunities for professional development.

Additional Information

Carenet Health is unable to hire employees residing in AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico. Applicants may need to complete independent assessments before progressing in the hiring process; any dishonesty will lead to disqualification or termination.

The employer is an Equal Opportunity Employer, embracing diversity and inclusivity, ensuring nondiscriminatory hiring practices based on legally protected characteristics.