Relationship Account Manager - Middle East Market

Role Overview

The Relationship Account Manager (RAM) - Middle East market at MongoDB plays a pivotal role in fostering enduring partnerships with established clients, facilitating their growth and success with our data platform solutions. Operating from our Dublin office within a hybrid work model, this position requires acting as the primary liaison for strategic enterprise accounts, aiming to expand and retain customer portfolios by leveraging MongoDB’s comprehensive ecosystem.

Key Responsibilities

• Serve as a trusted strategic advisor by aligning MongoDB services with clients’ technology and business objectives.
• Generate and grow sales pipeline through targeted and impactful engagements with customers.
• Identify and cultivate relationships within accounts to broaden MongoDB’s footprint and position as a strategic partner.
• Manage the full sales lifecycle including pricing strategy, negotiations, renewals, and deal closure.
• Ensure customers realize value by maximizing their use of MongoDB features for measurable business outcomes.
• Maintain accurate territory management practices, account prioritization, and risk assessments.
• Keep Salesforce data current and manage forecasting responsibility diligently.
• Act proactively to identify risks and opportunities within the assigned portfolio through data analysis and outreach.
• Collaborate closely with cross-functional teams including executives, product managers, and technical staff to fulfill customer needs.
• Contribute to internal culture by sharing best practices, mentoring colleagues, and promoting skill development within the RAM team.

Requirements and Qualifications

• Minimum 4 years of quota-carrying experience in sales, account management, or related revenue-focused roles.
• At least 3 years of quota-carrying work experience specifically serving the Middle East market.
• Proven success in meeting and exceeding sales targets encompassing expansion, upselling, renewals, and retention.
• Strong communication skills, capable of engaging diverse internal and external audiences effectively.
• Experience delivering value-driven client engagements through virtual formats such as enablement sessions and business reviews.
• A keen interest in technology with an ability to quickly learn MongoDB platforms and underlying database concepts.
• Demonstrated proficiency in managing competing priorities within fast-paced environments.
• Competency in utilizing sales tools and analytics to gain actionable insights into client usage and opportunities.
• An entrepreneurial attitude suited to a dynamic, evolving team setting.
• Exceptional organizational skills and meticulous attention to detail with a commitment to ownership of customer relationships.
• Ability to collaborate effectively across teams including Solutions Architects, Professional Services, and Legal departments.
• Familiarity with database, cloud, and infrastructure technology is advantageous.
• Native Arabic speaker is a desirable asset.

About MongoDB

MongoDB empowers innovation by offering the leading AI-era data platform, supporting developers and enterprises worldwide. Our cloud-native MongoDB Atlas platform enables globally distributed, multi-cloud data deployment across major cloud providers. Serving over 67,000 customers, including 75% of the Fortune 100 and various AI-native startups, MongoDB is central to powering transformative software solutions.

Culture and Benefits

We prioritize a supportive and inclusive environment committed to the growth and wellbeing of our employees. MongoDB offers diverse employee groups, fertility assistance, generous parental leave policies, and accommodation for disabilities throughout the hiring process. We embrace equal opportunity employment and support all professionals in achieving their potential with us.

Additional Information

Location: Dublin, Ireland (Hybrid work model requiring office presence)
Req ID: 426257