Registrar - Cancer Center

Role Overview

The Registrar plays a crucial role in ensuring the smooth, organized, and prompt pre-admission and admission processes for patients at the Cancer Center.

Key Duties

• Accurately and promptly input patients' financial and demographic information into computer systems.
• Collect necessary signatures and create copies or scan all identification and insurance documentation presented; document reasons if such information is unavailable.
• Confirm and record insurance benefits and coverage. Obtain any needed pre-certifications, referrals, or authorizations per benefit requirements or contracts. Communicate financial responsibilities clearly to patients or guarantors.
• Adhere to Front End Collections policies diligently.
• Effectively communicate verbally and in writing with patients, physicians, hospital staff, and other stakeholders.

Compliance and Standards

• Maintain performance, financial goals, and patient and employee satisfaction as defined in evaluations.
• Comply with all requirements outlined in the Employee Handbook.
• Follow DCH Behavioral Standards which emphasize fostering positive relationships with patients, families, coworkers, and self.
• Perform essential duties to ensure safety for patients, visitors, and staff.
• Identify and mitigate unsafe practices that could cause harm.
• Take action to reduce risks and hazards promoting safety.
• Utilize electronic mail, attendance software, learning management systems, and intranet regularly.
• Follow all DCH Health System policies and procedures.
• Complete any additional tasks as assigned.

Requirements

• Completion of high school education or equivalent.
• Strong clerical skills, including typing proficiency of at least 20 words per minute; computer skills preferred.
• Ability to maintain courteous and effective interactions with others, even in stressful conditions.
• Excellent telephone etiquette and customer service abilities.
• Previous healthcare experience and familiarity with basic medical terminology are advantageous.
• Must be fluent in reading, writing, speaking, and understanding English.