Regional Trainer - Nizamabad

About the Company

The Muthoot Group stands as a prominent conglomerate with a presence in every town across India, encompassing 20 diverse business divisions and operating over 5443 branches globally, including locations in the USA, UK, UAE, Costa Rica, Sri Lanka, and Nepal. Serving more than 250,000 customers daily, the group has cumulatively assisted over 700 million customers. The business philosophy rests on seven core values: Ethics, Values, Reliability, Dependability, Trustworthiness, Integrity, and Goodwill. Emphasizing equal opportunity, the group employs a workforce exceeding 40,000 staff, with a significant representation of women. Muthoot Finance, the flagship company, has been recognized as India’s No. 1 Most Trusted Financial Services Brand for five consecutive years and received accolades such as 'Great Place To Work' and Top 30 Best Places to Work in India.

Role Overview and Qualifications

• Must hold a graduate degree.
• Possess at least 5 years of relevant experience in customer service or sales roles.
• Demonstrate strong communication and presentation skills.
• Capable of managing the entire training process, encompassing in-person and online learning.
• Experience working with e-learning platforms is required.
• Excellent organizational competencies.
• Additional certifications related to training are advantageous.
• Proficiency in English and Telugu languages is necessary.

Core Responsibilities

• Identify skill gaps by conducting thorough analyses.
• Create training curricula within established timelines.
• Develop both physical and digital instructional materials.
• Facilitate onboarding sessions for new employees.
• Organize and coordinate individual and group performance evaluations.
• Track progress against set objectives and outcomes.
• Gather and assess feedback from participants and supervisors on training effectiveness.
• Prepare reports reflecting the impact of training initiatives.
• Keep training documentation and materials current and accessible.
• Deliver product-specific training at regional learning centers.
• Collaborate with regional leaders to enhance branch productivity.
• Visit underperforming branches to provide focused support and training.
• Travel within assigned zones to fulfill training obligations.
• Participate in periodic training programs aimed at upskilling trainers.