Regional Support Manager - New Centre Openings

Role overview

This is a senior, hands-on leadership position focused on opening and scaling new centres across Canada. You will be accountable for building the Growth Region, taking each site from pre-launch through to stable, high-performing operations.

The role sets the standard for every new opening by ensuring centres start strongly, ramp up quickly, and deliver an excellent guest experience from the very first day. You will lead recruitment, training, and commercial performance during openings, then help each location transition into a sustainable business that performs at a high level.

Another major part of the job is continuous improvement: you will capture lessons from each launch and use them to make future openings stronger and more efficient.

This is a regional position that involves frequent travel to centres within your assigned region.

Benefits

• Three weeks of vacation, increasing to four weeks after one year
• Discounts on food and $1 bowling
• Financial long-service awards
• Medical and dental coverage
• RRSP matching
• Mental health support benefits

Key responsibilities

• Lead the launch and early growth of new centres so they reach revenue, margin, and ROI goals
• Track commercial performance indicators such as lineage, spend per guest, food and beverage margin, and amusements yield
• Spot operational or financial risks early and put effective recovery plans in place quickly
• Create accountability and commercial discipline within centre leadership teams from the start
• Turn business priorities into practical site-level action plans
• Make sure bowling, amusements, and food and beverage operations consistently meet best-in-class standards
• Manage opening readiness across all workstreams to support smooth site launches
• Work with Marketing on launch campaigns that are strong, targeted, and return-focused
• Promote a high-energy, guest-first culture that matches brand standards
• Review guest feedback from reviews, mystery shops, and complaints, then drive rapid service improvements
• Recruit, onboard, and develop strong Centre Managers and leadership teams
• Coach team members directly and manage performance during the critical early trading period
• Develop a leadership pipeline that supports future growth and expansion
• Continuously improve the new-centre opening programme by capturing and applying learnings from each launch

Candidate profile

We are looking for a builder and operator who performs well in fast-moving environments, takes full ownership, and delivers measurable results. This is not a standard support function; it is a growth-focused leadership role central to the company’s expansion strategy and the long-term success of a 35+ site business.

Experience and qualifications

• 5 to 7 years of relevant experience in a similar role within family entertainment, hospitality, high-volume food and beverage, or multi-unit food service management
• A degree in hospitality or restaurant management is preferred, and franchise brand certification is considered an advantage
• Multi-site operational experience in hospitality or retail
• Familiarity with POS systems and Microsoft Office, including Word, Excel, and Outlook
• Intermediate-level Word and Excel skills
• A valid driver’s licence and reliable transportation

Skills and strengths

• Strong networking and relationship-building ability
• Leadership by example and the ability to build team culture
• High guest-experience focus
• Excellent communication, collaboration, and approachability
• Ability to present ideas, action plans, and improvement opportunities clearly
• Deep understanding of hospitality operations
• Proven problem-solving, cost-saving, and efficiency improvement capability
• Strong organisation and the ability to handle competing priorities
• Leadership, coaching, and performance management skills
• Self-motivated with strong time management
• Reliable, proactive, and comfortable working independently

Additional information

Splitsville Entertainment is Canada’s leading family entertainment centre, offering modern venues with 10-pin bowling, casual dining, arcades, laser tag, and other entertainment experiences.

The company values diversity and inclusion and is committed to equal opportunity. Individual differences are respected and valued, and a diverse workplace is seen as essential to being a more relevant, competitive, and resilient business.

Hiring safety notice

To help keep the recruitment process safe, applications are accepted only through the company’s official careers site. The company may also advertise roles on job platforms such as Indeed and LinkedIn, but those postings always redirect to the official application channel. No applications are handled through other websites or portals. Applicants should be cautious of any posting that asks them to apply somewhere else, as it is not connected to the company.