Regional Remediation Lead APJC, Worldwide Sustainability

About the Role

Become part of Amazon's Worldwide Sustainability division, dedicated to promoting both environmental and social progress aligned with the company's global sustainability agenda. Our goal is to be Earth's most customer-centric company by encouraging talented individuals driven to positively influence communities and the environment while shaping future sustainable business practices.

The Worldwide Sustainability team leverages Amazon's vast reach and agility to enhance company resilience and sustainability. We oversee global social and environmental impacts, advancing solutions for more sustainable operations and customer experiences through innovative strategies and partnerships.

Our Human Rights & Social Impact program fosters customer trust and business resilience by integrating respect for human rights and environmental responsibility throughout Amazon’s supply chain. We uphold company-wide standards including Global Human Rights Principles and Supply Chain Standards, and continuously enhance tools and processes for human rights and environmental compliance.

The Global Remediation and Investigation Team seeks a Regional Remediation Lead to ensure compliance and resolution effectiveness across the Asia-Pacific Japan China (APJC) region. This leader will manage a team investigating and addressing complex social and human rights compliance issues within Amazon’s supply chain and operations, directly advancing the company’s commitment to human rights and accountability.

Key Responsibilities

• Lead and mentor a regional team of Human Rights Compliance Managers, providing case management direction, performance guidance, and opportunities for professional growth.
• Oversee comprehensive human rights and social compliance case investigations in the region, assuring prompt and quality outcomes.
• Act as the regional expert on human rights due diligence frameworks such as the Global Human Rights Principles and Supply Chain Standards.
• Collaborate closely with global leadership and cross-disciplinary teams to align regional efforts with company-wide compliance objectives.
• Develop and sustain reporting tools to monitor case trends, remediation success, and team performance metrics within the region.
• Detect systemic social risks, escalating significant issues to senior leaders with actionable mitigation proposals.
• Champion ongoing improvements to operational models, technology, and processes to enhance efficiency and impact.

Team Culture and Values

We celebrate diversity of experience and encourage applications from candidates with varied career paths, including those who may not fit conventional trajectories. Our culture is rooted in inclusion, learning, and curiosity, supported by employee-led affinity groups and informative events such as conversations on race and ethnicity and diversity conferences. We are devoted to mentorship, continuous learning, and career advancement, striving to be the best employer globally.

Qualifications

• Bachelor's degree or higher in Human Resources, Business Administration, Psychology, Marketing, Social Sciences, Law, or related humanities field.
• At least five years of experience in compliance, auditing, or risk management.
• Minimum three years of experience managing and developing teams.
• Proven ability to lead complex, large-scale cross-functional projects.
• Experience delivering findings to senior leadership or drafting accounting conclusions.

Preferred Skills and Experience

• Background working in global organizations with responsibilities across multiple countries.
• Experience designing and deploying large operational programs.
• Strong data analytics skills to drive evidence-based business decisions.
• Advanced degrees such as MBA are advantageous.
• Knowledge of international human rights frameworks (e.g., UN Guiding Principles, ILO standards, OECD Guidelines).
• Experience in grievance mechanisms or worker engagement programs.
• Fluency in Mandarin, Japanese, or Hindi, with capacity to support compliance efforts in these languages.

Additional Information

Amazon is committed to an inclusive workplace where all employees can succeed. Support and accommodations are available throughout the hiring process for candidates with disabilities. For further assistance, candidates should reach out to their recruiting representative.